On this page
- What is multi-factor authentication (MFA)?
- Why was this change implemented?
- Can I turn off MFA?
- Do I have to use a mobile number for MFA?
- How can I verify my contact details?
- Who will be impacted by this change?
- Can I use another authentication option, like Google Authenticator?
- How long is the MFA code valid for?
- Will I need to provide MFA every time I log in?
- Having trouble receiving MFA codes?
What is multi-factor authentication (MFA)?
MFA is like a double-check for logging into your accounts. It makes sure it's really you by asking for two or more proofs of your identity, like:
- Something you know (your password).
- Something you have (a code sent to your email).
Learn more about what MFA is and how it helps protect your account with its added security benefits.
Why was this change implemented?
MC Professional has implemented MFA to provide an added layer of security for your accounts and ensure compliance with industry security standards.
Can I turn off MFA?
No, this is an industry required security measure. For more details, you can review information on PCI compliance.
Do I have to use a mobile number for MFA?
No, MFA doesn’t require a mobile number. Users verify their accounts through email. MC is simplifying the process with email verification, with SMS possible in the future.
How can I verify my contact details?
After launching MFA, the system prompts all administrators to verify their email during sign-in. This serves as the primary contact methods moving forward.
To update your authentication email, contact the support team for help.
Who will be impacted by this change?
Any users with admin access at any level to your MC Professional account are impacted by this change. MFA does not affect member accounts.
Does MFA apply to me? You can learn more about admin permissions in our help article.
Can I use another authentication option, like Google Authenticator?
No, currently MFA is only available through email verification.
Will I need to provide MFA every time I log in?
You must complete MFA every time you log in. However, you can choose "Remember this browser" to skip MFA for the next 30 days on that specific browser and device. If you switch devices or browsers, clear your cache and cookies, use an incognito session, reset your admin password, or change your admin role, you must verify your identity again with MFA.
How long is the MFA code valid for?
The email code is valid for 10 minutes.
Having trouble receiving MFA codes?
- Try re-sending the code.
- Check your email’s junk or spam folders.
- Ensure you’re not on a public network (e.g., at work or school), as your IT department may be blocking the email.
If you have any questions or need help with the update, feel free to reach out to our support team.