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Overview
MC Professional offers an extra layer of protection for administrator access to your account with two-factor authentication (MFA). This feature requires administrators to enter a verification code sent by email before they can access the admin view of your MC Professional account.
MFA will be enabled and required for all admin accounts on March 31, 2025.
Understanding MFA
MFA is a two-step security measure that asks you to provide two types of identification to confirm your identity. Think of it as a double-check for logging into your accounts. It ensures it's really you by asking for two forms of your identity, like:
1. Something you know (your password).
2. Something you have (a code sent to your email).
MFA offers many benefits. For example, users don’t need to download a special token generator or an app. The MC Professional MFA method sends an authentication code by email to confirm your identity.
Other advantages of MFA include:
- unique and time-sensitive passcodes: MFA uses temporary, unique passcodes that expire quickly, reducing the risk of unauthorized reuse.
- ease of use: MFA methods, like codes sent by email, are convenient and simple to manage.
- prevention of unauthorized access: Users cannot log in without the second factor, such as a code sent to their email.
MFA does not affect your non-admin users or members.
Key things to know
As an administrator accessing the admin view of your MC Professional account, you verify your email address on your first login. Moving forward, each time you log in, you enter your username and password and provide your second factor to verify your identity.
For answers to common questions, check out our MFA FAQs.
Troubleshooting MFA
If you have trouble receiving verification codes through email, try these steps:
- Try re-sending the code.
- Check your email’s junk or spam folders.
- Ensure you’re not on a public network (e.g., at work or school), as your IT department may be blocking the email.
For help with common questions, refer to our MFA FAQs.
If you have any questions or need help with the update, feel free to reach out to our support team.