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Multi-factor authentication for admins

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Leigha Walker
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Overview

MC Professional offers an extra layer of protection for administrator access to your account with multi-factor authentication (MFA). This feature requires admins enter a verification code sent by email before they can access the admin view of your MC Professional account.

MFA will be enabled and required for all admin accounts on March 31, 2025.

Understanding MFA 

MFA is a two-step security measure that asks you to provide two types of identification to confirm your identity. Think of it as a double-check for logging into your accounts. It ensures it's really you by asking for two forms of your identity, like:

1. Something you know (your password).
2. Something you have (a code sent to your email).

MFA offers many benefits. For example, users don’t need to download a special token generator or an app. The MC Professional MFA method sends an authentication code by email to confirm your identity. 

Other advantages of MFA include:

  • Unique and time-sensitive passcodes: MFA uses temporary, unique passcodes that expire quickly, reducing the risk of unauthorized reuse.
  • Ease of use: MFA methods, like codes sent by email, are convenient and simple to manage.
  • Prevention of unauthorized access: Users cannot log in without the second factor, such as a code sent to their email.

MFA does not affect your non-admin users or members.

Key things to know

As an administrator accessing the admin view of your MC Professional account, you verify your email address on your first login. Moving forward, each time you log in, you enter your username and password and provide your second factor to verify your identity.

For answers to common questions, check out our MFA FAQs.

Updating your email address used for MFA

We've added a new MFA Settings tab to admin and authorized service administrator (ASA) profiles. This tab lets admins update the email address they initially set up for MFA, which might be different from the email address in their Email built-in attribute. These are separate settings, so admins can use different email addresses for each.

When logged in to the admin backend, the MFA settings tab only appears within the profile of the logged-in admin. This means admins can only update their own MFA email.

To update your email address for MFA, follow these steps:

  1. In your admin backend, navigate to your admin profile.
  2. Within your profile, select the MFA Settings tab.
  3. The email address you’re currently using for MFA will show on this tab. If you need to update it, click Change MFA Email.

    2025-07-29_09-33-37.png

  4. Enter the email address you’d like to change your MFA email to then select SEND VERIFICATION CODE. A verification code will be sent to the email address you entered.

    2025-07-29_09-28-39.png

  5. Enter the verification code sent to your email address then select Verify. If necessary, you can resend the code. Be sure to check your spam or promotions folder if you don’t receive the email in your inbox.

    2025-07-29_09-31-05.png

The email address used for MFA will be updated and show within the MFA settings tab. You will receive MFA verification codes at this email address moving forward and you can return to this tab to update the email address used for MFA at any time.

Troubleshooting MFA

If you have trouble receiving verification codes through email, try these steps:

  • Try re-sending the code.
  • Check your email’s junk or spam folders.
  • Ensure you’re not on a public network (e.g., at work or school), as your IT department may be blocking the email.

For help with common questions, refer to our MFA FAQs.

If you have any questions or need help with the update, feel free to reach out to our support team.

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