In a form's submission list, you can search for a list of incomplete submissions to view form-takers who have started but haven't finished a form.
On this page
To search for incomplete submissions
- Navigate to Forms > Form List.
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Select the hyperlinked number underneath the Submissions column that corresponds to your form.
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On the Submission List page, select the Incomplete Submissions checkbox.
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You can view a complete list of anyone who has started to fill out a form but has yet to complete it. You can tag these submissions, then select Actions > Contact Tagged Submissions to send them an email through the contact center.
Editing submissions
A few notes regarding submissions edited by an administrator:
- A list of incomplete submissions will only show submissions that have been started or accessed within the last two weeks from today's date. If a submission was started but hasn't been edited again or submitted within two weeks from the start date, the incomplete submission won't appear on this list.
- Each time an incomplete submission is accessed by an admin, the two-week clock restarts. You can view this timestamp in the Last Accessed column.
- Administrative actions affect the incomplete submission list. Price changes (including date-based pricing, availability of discount codes, etc.), adjusting selection items, or adding and removing form fields will update the incomplete submission list. Once the form-taker retakes the form, they can make new selections on whatever has changed since they began the form.