If you exceed either your prospect or member profile limit, you will be charged additional fees on your annual renewal. If don't want to accrue extra charges, you need to clean up your database before your account renews. Otherwise, you can upgrade your account with our billing team.
The Membership Dashboard does not account for deceased members. Deceased members count towards your database limit. Navigate to Settings > Account settings to view an accurate reading of your prospect and member profile limits.
If you've exceeded either your prospect or member profile limit, a red warning reading Member limit exceeded displays.
The chart below outlines our billing package database limits for both prospect and custom member types:
| Billing Package | Maximum Custom Member Profiles |
Maximum Prospect Profiles |
| 1. | 300 | 900 |
| 2. | 1, 000 | 3, 000 |
| 3. | 2, 500 | 7, 500 |
| 4. | 5, 000 | 15, 000 |
| 5. | 10, 000 | 30, 000 |
| 6. | 20, 000 | 50, 000 |
The chart below outlines database limits for the prospect member levels. These levels are an add-on to your billing package. If you're over your prospect profile limit, additional fees are based on these levels:
| Prospect Levels | Prospect Profile Limit |
| 1. | Up to 15, 000 profiles |
|
2. |
Up to 50, 000 profiles |
| 3. | Up to 75, 000 profiles |
| 4. | Up to 100, 000 profiles |
As an example, if your account includes billing package 1, and you add-on prospect level 1, your database limit includes 300 custom member profiles and 15, 000 prospect profiles.
For more information on your billing plan, and additional fees based on your prospect and member profile limit, contact our billing team. If you need assistance cleaning up your database before your account renews, please reach out to our support team.
To clean up your database, you have a couple of options:
- Move member profiles to the Prospect member type.
- Delete any member or prospect profiles that you are not actively using.
Deleted profiles do not count towards your database limit.
To move members to the prospect member type
See our help article on moving profile to the prospect member type. The steps to do so depend on what type of membership type (organization vs. individual) you're moving them from.
To delete profiles
See our help article on deleting member profiles. This articles covers step-by-step how to delete profiles individually, or in bulk. Deleted profiles are not permanently removed from your database.
If you need to recover deleted profiles at any time, see our help article on recovering deleted profiles. If you want to permanently remove deleted profiles from your database, reach out to our support team.