If you exceed your prospect or member profile limit, you can't add new profiles to your organization after a 30-day grace period. A red notification banner in your administrator backend counts down the grace period; after it ends, all features for adding members to your account lock. To keep growing your database, reduce your member count below your billing limit before the grace period ends. Or, contact our billing team to upgrade your account and raise the limit.
Understanding your billing package limit
To view your database limit, go to Settings > Account Settings. If you've exceeded either your prospect or member profile limit, a red Member limit exceeded warning displays. For additional details about your billing plan, contact our billing team.
The table below outlines billing package database limits for both prospect and custom member types.
| Billing package | Maximum custom member profiles | Maximum prospect profiles |
|---|---|---|
| 1 | 300 | 900 |
| 2 | 1,000 | 3,000 |
| 3 | 2,500 | 7,500 |
| 4 | 5,000 | 15,000 |
| 5 | 10,000 | 30,000 |
| 6 | 20,000 | 50,000 |
The table below outlines database limits for prospect member levels. These levels are an add-on to your billing package.
| Prospect level | Prospect profile limit |
|---|---|
| 1 | Up to 15,000 profiles |
| 2 | Up to 50,000 profiles |
| 3 | Up to 75,000 profiles |
| 4 | Up to 100,000 profiles |
| 5 | Up to 125,000 profiles |
For example, billing package 1 with prospect level 1 gives your database limit 300 custom member profiles and 15,000 prospect profiles. If you're over either limit, all features related to adding member profiles lock.
For more information about your billing plan and additional fees, contact our billing team. For help cleaning up your database before your account renews, contact our support team.
Locked features
If you exceed your database limit, the following features lock after the 30-day grace period:
- The ability to add new members from the Profile List page, including the Add an Individual and Add an Organization options.
- The ability to add members through the administrator backend and frontend profile views.
- The ability to add new profiles through a profile import. Administrators can only update or remove existing profiles.
- Members can't join through a form on your frontend website. If your form is open to the public, new users can't take the form. This includes any type of form, such as an event or membership form.
- Form registrants can't register guest profiles if the Create prospect profiles with guest registration option is enabled on an event form.
- Linked profiles can't be created through a membership or renewal form.
- Administrators can't create linked members in their administrator backend.
- Organization members or administrators can't add linked profiles through their member profile or frontend website.
- Administrators can't select Proceed as new profile when taking forms through their administrator backend.
While you're over your database limit, members who join through a form—and key contacts who link a new member through their profile—see the following message.
New members who want to join your organization are instructed to contact an administrator. Make room for new members case by case or in bulk.
Cleaning up your database
Clean up your database in one of two ways:
- Move member profiles to the prospect member type.
- Delete inactive member or prospect profiles.
Deleted profiles don't count toward your database limit.
Moving members to the prospect member type
The steps depend on whether you're moving members from an organization or individual membership. For step-by-step instructions, see Moving profiles to the prospect member type.
Deleting profiles
Delete profiles individually or in bulk—deleted profiles aren't permanently removed from your database. For step-by-step instructions, see Deleting member profiles.
To restore deleted profiles at any time, see Recovering deleted profiles. To permanently remove deleted profiles from your database, contact our support team.