On this page
Overview
If you exceed either your prospect or member profile limit, you can't add new profiles to your organization. This happens after a 30-day grace period. After your grace period ends, you won't be able to add new members to your account in your administrator backend, or through your frontend website. New members attempting to join your organization through a form won't be able to do so. In your MC Professional account, all features related to adding new members will become locked.
If your account is over its database limit, you will see a red notification banner in your administrator backend. The notification counts down from a 30-day grace period. If your grace period ends while you're over your database limit, all features for adding members to your account will lock. If you want to keep growing your member database, you need to clean it up. You must reduce your member count below your billing limit before the 30-day grace period ends. Or, you can upgrade your account with our billing team to raise your database limit.
For more information on which membership features in your account will become locked, see Locked features. For suggestion on cleaning up your database, see To clean up your database.
Understanding your billing package limit
To view your database limit, navigate to Settings > Account Settings. If you've exceeded either your prospect or member profile limit, a red warning reading Member limit exceeded will display. If you require additional details regarding your billing plan, please reach out to our billing team.
The Membership Dashboard does not account for deceased members. Deceased members count towards your database limit. Navigate to Settings > Account Settings to view an accurate reading of your prospect and member profile limits.
The chart below outlines our billing package database limits for both prospect and custom member types.
Billing Package | Maximum Custom Member Profiles |
Maximum Prospect Profiles |
1. | 300 | 900 |
2. | 1, 000 | 3, 000 |
3. | 2, 500 | 7, 500 |
4. | 5, 000 | 15, 000 |
5. | 10, 000 | 30, 000 |
6. | 20, 000 | 50, 000 |
The chart below outlines database limits for prospect member levels. These prospect levels are an add-on to your billing package.
Prospect Levels | Prospect Profile Limit |
1. | Up to 15, 000 profiles |
2. |
Up to 50, 000 profiles |
3. | Up to 75, 000 profiles |
4. | Up to 100, 000 profiles |
As an example, if your account includes billing package 1, and you add-on prospect level 1, your database limit includes 300 custom member profiles and 15, 000 prospect profiles. If you're over either your member or prospect profile billing plan limit, all features related to adding member profiles in your account will lock.
For more information on your billing plan, and additional fees based on your prospect and member profile limit, contact our billing team. If you need assistance cleaning up your database before your account renews, please reach out to our support team.
Locked features
If you exceed your database limit, you cannot add new members to your organization after a 30-day grace period. The following features that allow your organization's membership database to grow will lock after 30 days of overtime:
- The ability to add new members from the Profile List page. This includes the Add an Individual or Add an Organization options.
- The ability to add members through the administrator backend and frontend profile views.
- The ability to add new profiles through a profile import. Administrators can only update or remove existing profiles.
- Members cannot join through a form on your frontend website. If your form is open to the public, new users won't be able to take the form. This includes any type of form, such as an event or membership form.
- Form registrants cannot register guest profiles if the Create prospect profiles with guest registration option is enabled on an event form.
- Linked profiles cannot be created through a membership or renewal form.
- Administrators cannot create linked members in their administrator backend.
- Organization members or administrators cannot add linked profiles through their member profile or frontend website.
- Administrators cannot select Proceed as new profile when taking forms through their administrator backend.
If you're over your database limit and a member attempts to join through a form, or a key contact attempts to link a new member through their profile, the following message will display.
Any new members that want to join your organization are instructed to get in touch with an administrator from your organization. You can make room for new members on a case-by-case basis or in bulk.
To clean up your database
To clean up your database, you have a couple of options:
- Move member profiles to the prospect member type.
- Delete inactive member or prospect profiles.
Deleted profiles do not count towards your database limit.
To move members to the prospect member type
For step-by-step instructions, see Moving profiles to the prospect member type. The steps to do so depend on what type of membership (organization or individual) you're moving them from.
To delete profiles
For step-by-step instructions, see Deleting member profiles. This article details how to delete profiles individually, or in bulk. Deleted profiles are not permanently removed from your database.
If you need to recover deleted profiles at any time, see Recovering deleted profiles. If you want to permanently remove deleted profiles from your database, reach out to our support team.