Use the Contact Center to send a newsletter or email blast to profiles in your MC Professional database, using a drag-and-drop editor that keeps your emails readable in any email client and on any device.
Accessing the Contact Center
In the main navigation, go to Community > Contact Center. To send to a specific list of profiles, tag them in the Profile List and select Actions > Contact.
Sending a message
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Select your recipients. If you came from the Profile List, recipients are already tagged—select Preview to see which profiles are selected. To use a saved search, select Add Recipients from Saved Search, choose a search, and select Proceed with this saved search. To build a new search, see Profile list and advanced search.
- Compose your email. Load a previously saved email from the Saved Emails list, or start from the default template in the Compose Email section.
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Use the drag-and-drop tools on the right of the preview to build your message. The Content section holds the elements you can add—columns, buttons, dividers, headings, images, menus, text, and video. For detail on each, see Drag-and-drop content elements.
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Select any element in your email to open its settings on the right. For example, selecting a button shows options to format and configure it. Close the settings with the X in the upper corner to return to the Content menu.
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To add merge fields, place your cursor in a text element and select the Merge Tags dropdown in the toolbar. Choose a field, and its placeholder appears in your text.
- To reuse this email later, enter a name and select Save Email.
- Add any attachments with Attach Files.
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Enter the Email Details: the From Name, Reply-To email address (replies go here), and Subject.
- In the Send Email section, choose how to send:
- Send as a test: Enter an email address to review the email. Merge fields don't populate in a test—tag a profile and use Send now for that.
- Send now: The email starts sending after a 5-minute buffer.
- Send at a later date: Set the date and time. The recipient list locks when you schedule and doesn't update afterward.
- Set as a recurring campaign: Send this email to a saved search on a recurring schedule. See Setting up automated email campaigns.
After sending, you go to the Message Report, where you can cancel or save the message.
De-duplicating emails
When you send or schedule, if your tagged list contains duplicate email addresses, the system asks how to handle them:
- Send to All: The email sends to every address as many times as it appears in your list.
- Skip Duplicates: If an address is listed more than once, the email sends to it only once.