Member statuses show whether a member is in good standing, needs to renew, or requires administrative attention. A status can reflect an overdue renewal invoice, an active grace period, or a lapsed membership. This article defines each status in MC Professional and explains how renewal notifications relate to them.
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Active
The member is in good standing and can log in and access their full benefits, based on your member type settings. Active members have not yet entered their renewal period for the following year, and they rarely need attention.
Active - In Renewal Period
The member is in active status and in their renewal period. The renewal period starts when your first renewal notification email sends. The member keeps full benefits and renews through a form, their profile, or a renewal link sent by email.
For more information, see Member self-service renewal process.
Pending
An administrator has not yet approved the member for membership. Whether new members land in pending status depends on your member type settings. To check a member type:
- Go to Database > Member Types.
- Select EDIT for the member type.
- Under General Settings, check whether Require approval for new members is selected.
- Repeat steps 1–3 for each member type in your database.
When Require approval for new members is selected, new members stay in pending status until an administrator moves them to active.
For more information, see Member types overview and default settings.
Graced
If your member type settings include a grace period, members enter it when their membership expires with the renewal invoice unpaid. During the grace period the member keeps full benefits and normal profile access. Once the grace period ends without payment, the member moves to Lapsed.
Graced status cannot be set manually. It updates automatically based on your member type settings.
Graced - In Renewal Period
The member is in a grace period and still within their renewal period. They keep full benefits and can renew for the next membership period. When the grace period ends, the member moves to Lapsed.
Lapsed
The member was in good standing but let their renewal due date pass without renewing. Lapsed profiles still count as member profiles in your database, but with restricted benefits.
Lapsed profiles cannot log in to your site. To regain benefits, they renew by taking a renewal form. If a profile stays lapsed for a year or more, consider moving it to the prospect member type. A prospect can retake your membership application form to rejoin.
Caution: Move lapsed members back to active status before Membership Automation is turned on. Members whose expiration dates are already in the past do not receive notifications and cannot renew.
An MC Professional team member turns on Membership Automation for your account, and it must be on for automatic renewal notifications to send. To confirm whether it is turned on, contact MC Professional support.
Lapsed - In Renewal Period
The member has lapsed and has an open renewal invoice in their profile. This happens when the system generates the invoice from your renewal notification settings and updates the status. For the restrictions that apply, see the Lapsed section.
Deceased
Deceased status sets a profile aside so it no longer appears in your profile list. To find these profiles, run an advanced search on the Deceased status. For the steps, see Profile list and advanced search.
Deceased profiles:
- Cannot log in to their profile through your website
- Do not display in your membership dashboard
- Do not appear in member directories on your MC Professional website
- Are excluded from administrator actions that pull members into a list, such as sending emails or changing member types
To include deceased profiles in one of those actions, add Deceased to your search criteria.
Deceased profiles still count toward your custom profile limit. Deleted profiles do not, and they remain retained in your database. If you are over your limit, deleting these profiles instead is the better option. For more information, see Exceeding your database limit.
Renewal notifications based on member status
Notifications send based on a member's status and expiration date. Renewal notifications send before the expiration date, grace period notifications send before the grace period ends, and lapsed notifications send after membership lapses.
To set the timing and content of each notification, see Customizing renewal notifications.