The duplicate profile manager merges two individual member profiles into one. You decide which attributes to keep from the keeper profile and which to merge from the duplicate profile. Messages, invoices, and submission histories are retained from both profiles. You can't merge organization member profiles.
Finding and merging a duplicate profile
- Go to the member profile you want to keep—this profile is retained after the merge. Under the Actions dropdown menu, select Find A Duplicate.
Search for the duplicate profile using the Search for a Duplicate Profile field. Enter at least 3 characters to search. Merge up to two profiles at a time.
Select the duplicate profile, then select the attributes to keep from the keeper and duplicate profiles. Member type, name, and status can't be merged—edit the member's profile after the merge to update those fields.
In each dropdown menu, select whether the information comes from the keeper or duplicate profile. Adjustments highlight in green.
- Select Merge. The pop-up window displays a reminder that merges can't be undone. When you're ready, select MERGE.
- Select VIEW KEEPER PROFILE to view the newly merged member profile. The duplicate profile moves to deleted status.