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About MFA
Multi-Factor Authentication (MFA) adds an extra layer of security to your MC Professional account. It requires administrators to enter a verification code sent by email before accessing the admin dashboard.
MFA is required for all administrator accounts and does not affect your regular members or non-admin users.
How MFA works
MFA is a two-step security check that requires two pieces of evidence to prove your identity:
- Your standard username and password.
- A temporary, time-sensitive security code sent directly to your email inbox.
On your very first login, you will verify your admin email address. Moving forward, you will enter your password first, followed by the email code each time you log in.
Updating your MFA email address
Your MFA codes are sent to a specific security email address. This can be different from the primary email address listed on your profile.
Security note: You can only update your own MFA email address. You cannot change this setting for other administrators.
- Log into the admin backend, open your own administrator profile, and click the MFA Settings tab.
- Review your current MFA email address. Click Change MFA Email, enter your new email address, and select Send Verification Code.
- Check your new email inbox for a temporary code. Enter the code on your screen and click Verify.
Once verified, all future MFA codes will go to your new email address. You can update this setting at any time.
Troubleshooting MFA
If you are not receiving your verification codes, try these steps:
- Resend the code: Wait 60 seconds and click the option to resend.
- Check your folders: Look in your junk, spam, and promotions folders.
- Check your network: Security systems on public work or school networks sometimes block automated authentication emails. Try switching networks or contacting your IT department.
If you are still stuck, please check our MFA FAQs or reach out to our Support Team for a reset.