CardPointe is a payment processor for MC Professional organizations to accept payments online. It supports credit card payments, ACH/eCheck, and automatic recurring payments. This article covers how to add and configure CardPointe in MC Professional.
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About this integration
CardPointe acts as a payment gateway within MC Professional, processing credit card, ACH/eCheck, and recurring billing transactions in real time. All CardPointe gateways added to your account share the same credentials — updating one updates all.
Before you begin
You need an active CardPointe account, your Merchant ID (provided by CardPointe), and your integration Username and Password. These credentials are separate from your CardPointe portal login. Momentive's payments support team sends them by email after your account is set up, so search your inbox for that message. If you can't find it, email payment@memberclicks.com for assistance.
Adding a CardPointe payment processor
- Go to Financial > Invoicing.
- Select Payment Processors.
- Select ADD A NEW PAYMENT PROCESSOR.
- Enter a Label to identify this processor — for example, My CardPointe (CC).
- Select CardPointe from the Processor dropdown.
- Enter your Username, Password, and Merchant ID.
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Select a Payment Type. Select Electronic Check to accept ACH/eCheck payments, or select Credit Card Payments to accept credit card transactions.
Note: You can select only 1 payment type per payment processor. To accept both, save this processor, then repeat these steps to add a second CardPointe payment processor with the other payment type. Use the same Username, Password, and Merchant ID for both. -
If you selected Credit Card Payments, select each card type you accept: Visa, Mastercard, Discover, and American Express.
Caution: Only select Discover or American Express if your CardPointe account is configured to accept them. - Select Save.
MC Professional tests your credentials on save. If the credentials are incorrect, an alert appears before the configuration is saved.
Editing a CardPointe payment processor
- Go to Financial > Invoicing.
- Select Payment Processors.
- Next to the CardPointe processor, select Edit.
- Make the desired changes, then select Save.
Get help
For help with your CardPointe setup, credentials, or payment processing, contact the Momentive payments support team first:
- Submit a request and select CardPointe from the dropdown, or email payment@memberclicks.com.
- Contact CardPointe support for account-level questions. Support is available Monday–Friday, 8:30 a.m.–9:00 p.m. ET.
The CardPointe Support Center also has self-serve documentation.