Articles in this section

See more

Inserting an Image

Avatar
John Mackenzie
Updated
Follow

Inserting images into articles and messages

This guide walks you through the process of uploading and adding images to a website article or a Contact Center message using the built-in content editor.

Important: Avoid copying and pasting text, images, or graphics directly from outside sources into the editor. Doing so can introduce hidden, incompatible code that may break your layout or cause formatting issues in email clients. Always use the built-in image tool described below.

Inserting an image

  1. Step 1: Open the image tool
    Place your cursor inside the editor exactly where you want the image to appear, then click the Image button located directly below the main editor window.
  2. Step 2: Choose or upload your image
    A pop-up window will open displaying your Media Library.
  • To use an existing image: Select the file from the top portion of the pop-up window.
  • To upload a new image: Click Upload a File into the Current Folder, choose the file from your computer, and upload it. Once uploaded, click on the image to select it.
  1. Step 3: Adjust your image options (Optional)
    Before inserting, you can configure how your image behaves on the page using the settings fields:
  • Image URL: This fills in automatically based on the file you selected. It represents the permanent location of your image in the system.
  • Image Description: Enter descriptive "alt text" here. This helps with accessibility and displays if the image fails to load.
  • Title: Enter a title for the image. If you want this text to appear directly underneath the image on the page, check the Caption box to the right.
  • Align: Controls text wrapping. Not Set places the image on its own line. Left or Right wraps the surrounding text around the image.
  • Image Width / Height: Allows you to specify exact pixel dimensions for the image.
  • Image Margin (Top, Right, Bottom, Left): Controls the amount of blank spacing (padding) between the edge of the image and the surrounding text or borders.
  1. Step 4: Insert the image
    Once you're happy with your settings, click Insert This Image to add it to your content.

Related articles