This guide walks you through uploading and adding images to a website article or Contact Center message using the built-in content editor.
Caution: Avoid copying and pasting images or graphics directly from outside sources into the editor. Doing so can introduce hidden, incompatible code that breaks your layout or causes formatting issues. Always use the built-in image tool described below.
Inserting an image
- Open the image tool
Place your cursor where you want the image to appear, then select Image below the editor. - Choose or upload your image
A pop-up window opens showing your Media Library.- To use an existing image: Select the file from the top of the pop-up window.
- To upload a new image: Select Upload a File into the Current Folder, choose the file from your computer, and upload it. Once uploaded, select it from the list.
- Adjust your image options (optional)
Configure how the image behaves on the page using these fields:- Image URL: Fills in automatically based on the selected file. This is the permanent location of the image in the system.
- Image Description: Enter alt text for accessibility. This text also displays if the image fails to load.
- Title: Enter a title for the image. To display the title as a caption beneath the image, select Caption.
- Align: Controls text wrapping. Not Set places the image on its own line. Left or Right wraps surrounding text around the image.
- Image Width / Height: Sets the exact pixel dimensions of the image.
- Image Margin (Top, Right, Bottom, Left): Sets the spacing between the image edge and surrounding content.
- Insert the image
Select Insert This Image to add it to your content.