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Overview
This setup guide is for admins using Rackspace with their MemberClicks Pro account. When you configure a custom domain with your account, both the email address associated with your custom domain (for example, @custom-domain.org) and your MemberClicks Pro domain (such as, @orgID.memberclicks.net) must be added to Rackspace. This ensures that your E-list "from" address displays your custom domain.
These steps apply only to clients who host their webmail through MemberClicks.
Setup with Rackspace
1. In your MC Professional account, navigate to Community > E-Lists.
You can either create a new e-list or edit an existing one.
2. Next, add your custom domain in the Custom Domain field. Do not include "www." before your domain name.
In the following example, the organization ID is gft and the custom domain is gftest.net.
This is necessary for all e-lists using a custom domain.
3. In your Rackspace account, navigate to Aliases, then click Add Alias.
4. Next, enter your custom domain in the NEW ALIAS ADDRESS field.
5. At the bottom of the page, enter your @orgID.memberclicks.net address into the text box labeled "Members outside of your domain." Replace "OrgID" with your organization's unique ID.
Now your from address will display as your custom domain when an e-list messages is sent out to your e-list members.