If your e-list messages aren't sending, the most common cause is sending them from a third-party email client instead of your MC Professional member profile.
Third-party email clients
If an e-list message is sent from a third-party email client (Yahoo, Outlook, Gmail, and so on), it's subject to that provider's security protocols and policies. These policies can prevent the e-list message from being delivered, and we can't guarantee the email delivers to your e-list correctly. To make sure the message sends correctly, send it from your MC Professional member profile.
Sending e-list messages from your member profile
Note: You must be subscribed to an e-list to send messages to it.
- Log in to your organization's website, then go to your profile.
- Select the My Features tab, then select E-lists in the dropdown menu.
- Under the E-list Name column, select the e-list you want to message.
- In the Messages tab, select Post a New Message.
- Edit the Subject and the body of your Message, and add files if needed. Select Send Message when you're finished.
For more about e-lists, see E-Lists.