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E-list custom domain setup

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Leigha Walker
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This setup guide is for admins using Rackspace with their MemberClicks Pro account, and applies only to clients who host their webmail through MemberClicks. When you configure a custom domain, add both addresses to Rackspace: your custom domain (for example, @custom-domain.org) and your MemberClicks Pro domain (for example, @orgID.memberclicks.net). This makes your e-list "from" address display your custom domain.

Setting up with Rackspace

  1. In your MC Professional account, go to Community > E-Lists. Create a new e-list or edit an existing one.
  2. Enter your custom domain in the Custom Domain field. Don't include "www." before your domain name. In the example below, the organization ID is gft and the custom domain is gftest.net. This step is necessary for every e-list using a custom domain.

    The e-list address and Custom Domain fields with gftest.net entered as the custom domain

  3. In your Rackspace account, go to Aliases, then select Add Alias.

    The Aliases section in Rackspace with the Add Alias button

  4. Enter your custom domain in the NEW ALIAS ADDRESS field.

    The NEW ALIAS ADDRESS field in Rackspace with the custom domain entered

  5. At the bottom of the page, enter your @orgID.memberclicks.net address in the Members outside of your domain box. Replace orgID with your organization's unique ID.

    The Members outside of your domain box with the memberclicks.net address entered

Your "from" address now displays your custom domain when an e-list message is sent to your e-list members.

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