Managing organization member types

• What are organization member types?
• How to create a new organization member
• How to create linked profiles
• How to add existing linked profiles
• How do notification emails work?

What are organization member types?

Organization member types consist of organizations or companies that have one or more linked profiles attached to the organization profile. Organization profiles are managed by linked profiles that are assigned as key contacts. See the following articles for information on how to setup your default member type settings, and how to add an organization member type.

In Database > Member Types > Edit Settings, access to the check box Allow Key Contacts to Add or Unlink Linked Members has been temporarily removed. If checked off, your key contacts can add up to 100 linked profiles at any time throughout the year, regardless of the limits and pricing tiers set-up under the Tiers of Linked Profiles column. If you would like this enabled, and understand the limitation, please reach out to our support team to enable this on your behalf.

How to create a new organization member

Click on the Profile List button in the top right-hand corner of your admin dashboard. Then, click Add an Organization.

On the next screen, select the member type you're adding the member to and fill in the name of the organization. Click Save, then you will be taken to the new member's organization profile.

You can start filling in the organization’s profile information (address, phone, email etc.).

For this organization to receive renewal notifications, you need to fill in the Email address and Expiration Date fields.

How to create linked profiles

This step is for linked profiles that are not currently part of your database. 

Click the Linked Profiles tab, then click the Create Linked Profile button.

On the next screen, fill out the linked profile's Username, Full Name and Email, then click Save.

Once you've finished adding all of your linked members, you can designate your key contacts. In the Linked Profiles tab, toggle on the Key Contact button next to each profile you want to designate a key contact.

How to add existing linked profiles

Click the Linked Profiles tab in the organization's profile.

An organization can only link members that are apart of the linked member type associated with your organization member type. If the member is not in the linked member type that's tied to the organization member type, you cannot link the individual to the organization. Change their member type first, if necessary.

Then, click the Add Linked Profiles button.

On the following screen, you can tag the members that you want to link to your organization using the check boxes on the left hand side. Then, click the Link x Profiles button.

Navigate back to the Linked Profiles tab and you will see these members in your list. You can designate key contacts as necessary. 

Notification emails

For organization member types, the organization is responsible for paying renewal fees. Renewal notification emails will be sent to the email address in the organization’s profile. If you're changing key contacts within the organization, ensure you're updating the organization’s email address as needed.

If you would like to add the key contact's name to your renewal notification email, you need to create a custom attribute and assign it to the organization member type. Then, adjust your profile owner attribute security and insert that data merge field into your renewal notification template.

For additional information on the automated renewal process, including notifications, see the following article.