Profile import error: multiple matching users found

Multiple profiles with the same key field

If your database contains multiple profiles with the same key field when you run an import, the error message below appears.

Duplicate records are less likely when you use username as your key field, because usernames must be unique in your database. The resolution steps below work for whichever key field you use.

1. Go to Profile List.
2. Add, then fill in, the [Username] attribute, or the attribute for whichever key field you use.

3. Run separate searches for active and deleted profiles. To search for deleted profiles, select Deleted profiles only.

   

4. Select View Profile on each duplicate profile.
5. Update or remove the key field on each duplicate profile. The username field can't be blank, so change it to a different value.
6. After you change the key field for all duplicate profiles, re-import your spreadsheet.

For more about reviewing import results, see Profile import report.