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Legacy contact center

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John Mackenzie
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Note: This article covers the legacy Contact Center. For the current interface, see Sending a Contact Center message.

The legacy Contact Center lets you send a newsletter or blast email to profiles in your MC Professional database.

Accessing the legacy Contact Center

Navigate to Community > Contact Center, then select Back to Contact Center.

Selecting recipients

At the top of the page, use Select Recipients From to choose who receives the message:

  • All Active and Graced Profiles: Emails all active and graced members in your database.
  • Profiles Currently Tagged in Admin Search: Emails a group of profiles currently tagged in your Profile List. See Tagging profiles from the Profile List below.

Then choose Toggle All Recipients On This Page or Toggle All Recipients On All Pages.

The Select Recipients From options with toggle controls for the recipient list

If you or another administrator want a copy of the message, choose Additional Email Recipients, enter up to 10 additional recipients, and select Save.

Composing and sending the message

  1. Enter a From Name, Reply-to Email, and Subject.
    Note: The From Name and Reply-to Email pull from what's listed in Account Settings (Settings > Account Settings).
  2. To reuse a message you've saved, choose Show next to Saved Messages. Use Load to open an existing saved message or Preview to preview one. You can also sort saved messages by message name, subject, or last modified date.

    The Saved Messages panel with Load, Preview, and sort options

  3. Compose or edit your message in the editor. Add attachments with Attach File.

    The message editor with formatting tools and the Attach File control

  4. When finished, you can Preview This Message or Save This Message.
  5. Choose your Message Send Time:
    • Now: Sends the message right away.
      Note: A send time of "Now" sends after a built-in system buffer of 5 minutes.
    • Test: Sends a test email to yourself instead of the full list.
    • A Later Date: Set the date and time, then select Schedule Message.

    The Message Send Time options: Now, Test, and A Later Date

After sending or scheduling, you're taken to the Message Report, where you can cancel or save the message.

Tagging profiles from the Profile List

To contact a custom list of profiles, navigate to your Profile List and tag the profiles you want. Once they're tagged, select the Actions tab at the bottom of the page and choose Contact. This returns you to the Contact Center with your message set to send to the profiles you tagged.

De-duplicating emails

After you select Send or Schedule, if your list of tagged contacts contains duplicate email addresses, the system alerts you and offers two options:

  • Send to All: Sends the email to every address as many times as it appears in your list.
  • Skip Duplicates: Sends to each address only once, even if it appears multiple times.
Note: When Skip Duplicates is selected, the system records the message history on only a single profile.

The duplicate email addresses alert with Send to All and Skip Duplicates options

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