Note: This article covers the legacy Contact Center. For the current interface, see Sending a Contact Center message.
To include large attachments in messages sent through the Contact Center, add the files to the Media Manager and link to them in the body of the message rather than attaching them directly. This makes messages easier for recipients to open and improves deliverability.
Adding the file to the Media Manager
Add your files to the Media Manager first. For steps, see Media Manager.
Linking to the file in the Contact Center
Once the file is in the Media Manager, link to it in your Contact Center message:
- Select the spot in your message where you want the link to appear, then select Site Links.
- Choose the file via File > Folder > the file you want, then select Insert this Link.
You can add as many file links as you'd like. Your message then includes a hyperlink to each file.