This page provides a list of performance issues reported by customers that may impact your workflow. Please note that not all issues in MC Professional may be included. Our goal is to keep users informed of common defects that might affect multiple users, helping streamline troubleshooting for our support team. If you’re experiencing any of the issues listed and would like to report it, please submit a ticket to our support team. You will be notified once the issue is resolved.
For real-time updates on technical issues affecting the system, check this page regularly.
To stay informed about new fixes, visit the Release Notes section.
April 2025
4/08/2025
MC Professional experienced invoice-related issues, causing some renewals to not go through. - Resolved
March 2025
3/25/2025
MC Professional experienced server-related issues, causing delays with profile list searches. - Resolved
December 2024
12/13/2024
We experienced intermittent issues with our API due to a problem with one of the services on our Redis servers. The issue occurred from Friday, December 13th, until December 17th. - Resolved
November 2024
11/20/2024
The Contact Center experienced issues with building outgoing messages and adding recipients to them. - Resolved
11/7/2024
MC Professional sites inaccessible - Resolved
MC Professional experienced a brief period of downtime during scheduled system upgrades. These upgrades were aimed at significantly enhancing product stability to prevent issues that can lead to system-wide outages during peak usage times. Unfortunately, unexpected issues arose during the upgrade process, resulting in approximately one hour of downtime.
October 2024
10/7/2024
MC Professional sites down - Resolved
MC Professional experienced performance issues and temporary downtime due to an attempted attack on our platform. While these attacks were unsuccessful thanks to our preventative measures, these defenses did temporarily impact performance by restricting access to the data on our platform. We have since blocked all related IP addresses, and full functionality was restored around 6 PM EST. We apologize for the inconvenience this caused and appreciate your patience. Please know we are actively monitoring for similar issues and are continuously improving our platform to prevent future incidents.
September 2024
9/12/2024
MC Professional admin's unable to access sites - Resolved
MC Professional experienced temporary server downtime, which prevented Admins from accessing their websites. To address this, we have increased server capacity, and these issues are now resolved.