Overview
This guide walks you through how to add a new mailbox from your Email Admin panel.
Note: Your account has a default limit of 15 mailboxes. If you need more than 15, please Contact our Billing Team for pricing.
Steps
From the Email Accounts section, click the Mailboxes link.
Click the Add Mailbox button
- Fill out the following required information:
- User Name: Enter a unique name. This combines with your domain to create the final email address (for example: username@yourdomain.com).
- Password & Confirm: Type and confirm a password. Your password must meet these rules:
- At least 6 characters long
- Cannot be the word "password"
- Cannot contain more than 3 numbers in a row (like 1234)
- Cannot include your domain name or your username
- First and Last Name (Optional): Enter the name of the mailbox owner.
- Display Name (Optional): Enter the name people will see when this mailbox sends an email.
- (Optional) Click the Contact Info tab to add extra contact details.
- Click Save.
Your new mailbox will now show up in the list.
Note: It can take a few minutes for a new mailbox to become fully active. Wait a brief moment before trying to log into the new box.
Managing advanced settings
Once the mailbox is saved, you can customize it further. Click on the mailbox name from your list and choose the relevant tab to manage:
- Forwarding / Auto-Reply
- Aliases
- Additional Settings