As of February 21, 2024, CommUnity requires email sender authentication to ensure email deliverability. Administrators that have previously updated their email address in Admin Panel > Site Messages must set this up in their administrator account to avoid email deliverability issues. To do so, follow these steps:
- Navigate to Admin Panel > Site Building Tools > Site Messages > Sender Authentication.
- Enter the Domain name you would like to use to send from then click Get Started.
Only click Get Started once during this session. Each time this option is clicked a new set of records is added. This is intended in the event you want to change your custom domain.
- A list of CNAME records displays. You must provide these to your DNS (Domain Name System) provider to be installed.
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After you add the CNAME records to your DNS, return to the Sender Authentication page and click Verify.
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The system alerts you of any errors. If the check succeeds, you can select the new domain name from the @ dropdown menu under Administrator Email. Enter the username then click Change Administrator Email.