What is it?
In the event you need to return money to someone or they paid too much for an event or a membership, you can perform a refund and give them their money back through the original form of payment! This can all be completed within Oasis.
Types of Refunds
Online Refund - original form of payment was a credit or debit card
Offline Refund - returning money paid with a check or cash
How to perform a refund
First, Find the original paid invoice.
There are two ways of finding the invoice in which payment was initially made: visit the profile that invoices belongs to, or sort for the invoice using the Invoice List.
When visiting the profile that the invoice has been assigned to, select the “Invoices” option.
To instead access the invoice from the Invoice List, visit the Financial tab and click the “Invoices” option. For more information on the Invoice List, click here.
Next, select “Refund Invoice” and type in the amount of money you need to return to the member under the credit column and select save.
Then, you will be brought into an open credit memo representing the refund you generated. Select “Settle” at the bottom of this open credit memo.
Choose to confirm it as an Offline Settlement or an Online Settlement, depending on the original form of payment used and/or how that money is being returned.
If the payer originally used a credit or debit card, choose “SETTLE ONLINE.” Doing so will prompt your payment processor to send the money back to the original card, which can take about 48 business hours.
If the payer originally used an offline payment like cash or a check, select “SETTLE OFFLINE.”
I am getting an error when attempting a refund, why?
If the member originally made their payment in the last 24 hours , then the charge may not have taken effect in their bank yet. Waiting until the next day and then following the refund procedure should get that refund settled appropriately. Another possible reason is the refund was processed already within your Payment Processor, Oasis will not let you process the same refund twice.
When will [member] get their money back on their credit or debit card?
The end of the business day is when this process usually happens. They may need to check with their bank if your payment processor and Oasis says the settlement was approved.
Oh no, I accidentally chose “Offline” when it was an “Online” settlement what do I do?
If this mix-up occurs, you will need to log into your Payment Processor and perform the refund process there. Go to the Financial and Invoices Tab and select Payment Processor to view which one you have and refund the account in the processor accordingly.