On behalf or Mark:
I am writing today to express our sincerest apologies on behalf of every Clicker for the disruption to your organization yesterday. At 10:42 am yesterday the MC platform became unavailable for interaction with the database on both an administrative and member/prospect basis. During that time your public facing website was up and available. The product came back to intermittent availability at 3:57 pm. Over the next 3 hours the product continued to exhibit limited availability. At 6:51 pm the product was fully operational.
We understand how deeply impactful that type of outage is to your organization in the midst of many of your annual conference seasons. We take your experience very seriously and we know that we didn’t live up to our #1 value here at MemberClicks which is to deliver a shockingly refreshing experience. So first, let me simply say: All of us at MemberClicks are sincerely sorry. Secondly, we want you to know that the issue from yesterday is fully resolved and our efforts are now focused on prevention analysis and our ability to respond more efficiently in the future. This is an ongoing pursuit. Lastly, we want to express our deep gratitude for your patience and understanding yesterday. We talked to many of you and you were simply amazing. It only reinforces and strengthens our mission.
Thank you for being a loyal MemberClicks customer and all of us at MemberClicks look forward to serving you today as we do everyday…. but better than we did yesterday.