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    Andrea Steele MSc, RVT, VTS (ECC)

    is there a way to test a form and payments with a test credit card number? I see in the classic version, there was a "test mode" does the new version have this option? I don't want to send an actual payment into the system but would like to do a full test of a new form, thanks!

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    WFWA Tech

    Hi! Is there a way to have confirmation emails resent automatically to all registrants, or does this have to be done manually? In particular, we have members register for monthly webinars and want them to receive reminder emails the day of or 24 hours ahead of the webinar. I know how we can do this manually, but it would be great if we can schedule it when we set up the form. Thanks!

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    Christine Bruggers

    Kinsey, what is the logic of having more than one event section?

    I'm thinking I'd like an event section for each day (we have a five-day conference) -- but not if they have to fill out their name for each event. 

    Thanks!
    Chris

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    Sara Predmore

    For an event, is it possible to set up member type pricing for lapsed members?  Or do they fall into the category of the active member types and receive the active member pricing?  Thanks. 

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    Elise Penhollow

    If I were to turn on the itinerary email after I've already had people submit the form, will those individuals receive the itinerary message when I turn it on?

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    Helen Solorzano

    All the text in the "Label" fields in the registration section of a form show up in the individual's "Submission" record, which is confusing when looking at the registration record. Is there a way to turn that off so it doesn't show up with the Submission record. (If not that would be a good feature to add).

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    Christine Bruggers

    Hi Kinsey,

    I've read through this and the comments and I think I still need to ask you this: I have some events that are free for people who have registered, but we would charge for, say, lunch if they were to bring a guest to lunch. Is there a way to charge for guests for an event that is free for other registrants?

    Also, I'm trying to figure out the logic of the guest registration. Does it mean Joan Smith can register herself and also her son Jeff on the same form, and sign Jeff up for just some events? Or is it one person per registration form so you select register guest and then do the whole thing for the guest? If that's the case, the pricing would all be the same, correct? 

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    Jen Norman

    Does the form timer only appear on forms with a cap to the number of registrants? Is there a way to change the timer or is it always 5 minutes?

    Are registrants to non-capped events (or people filling out other non-event forms) still timed out of the form if they're idle for a while? How long is that time period, and do they get any sort of time-out warning?

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    Jay Fitzmaurice

    Hey Sara! Lapsed Members are treated like Prospects, so that is the pricing they would receive. However, that's a moot point, as the only Form a Lapsed user can login to take is one that includes a Renewal section. If they're renewing, they would then be treated as an Active version of the Member Type. I hope that helps clarify!

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    Kinsey Mahan

    Hi Helen - It's not currently possible to remove those labels from the form submission. It does sound like a good candidate for an enhancement, though, so please send a summary of the request and a screenshot if you can to help@memberclicks.com. Let the Help Team know the request is for an enhancement, and they'll pass it along to the Product Team.

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    Kinsey Mahan

    Hi Denise - This is a pretty specific situation, so I would recommend reaching out to the Help Team with the details including the form's name and the attendee's info so that they can look into the specifics and provide the most effective instructions. You can email them at help@memberclicks.com, or give them a call at 404-879-2800.

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    Kinsey Mahan

    Curt - Guests do not receive a confirmation email when registered for an event – the form taker receives the confirmation email. If you'd like to submit product feedback about this functionality, please use this link. We would love to hear from you!

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    Kinsey Mahan

    Hi Chris -

    For your first post: The only way to charge a guest for an event that is free for other registrants is to add an optional pricing field (I would recommend a checkbox) to the form and ask guests to check it when they're registering. You might label it something like 'guest registration fee'. If you make the field required, every person who takes the form will have to select it, so it's important to make it optional.

    If a member taking the form clicks Register Guest, they'll see the event section once for themselves and once for each guest they register.

    For your second post: I wouldn't recommend using a separate event section for a multi-day event. The only time we see forms with multiple event sections is if a member can register for multiple (separate) events within one form. For example, if you have a monthly happy hour, you might build one form for the 2017 happy hours using a separate event section per month. That way, a person could register for one, a few, or all of the monthly events and receive one invoice. As an Admin, you could view registrants for just the January event, just the February, etc. if you used multiple event sections.

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    Jay Fitzmaurice

    Hey Brooke! No solidified plans that I'm currently aware of. If you haven't already, please leave us some feedback about that!

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    Marci Hickey

    I've created an event which allows attendees to register guests, however, when I test the form, the cost for the guests is not being added into the total due.  Cost is $75 per person, and attendee can bring additional guests for $75 each.  Please advise how to set that up.

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    Jason Faust

    How do I get a Form to assess a Member a Member-rate and a Guest -rate to a Guest of an Event??

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    Jay Fitzmaurice

    Hey Sara! Disabling elements will only impact what people can see while taking the Form. The layout of your spreadsheet will change if you also move the field, but if you're only disabling it, all will remain as is. I hope that helps!

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    Brooke Griffith

    Is there currently a plan for Guest Registrations to be able to identify and link to current member accounts? 

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    Kinsey Mahan

    Marci - I went ahead and opened you up a ticket with the Help Team so that they can take a look at the specifics of what you're trying to do. You should have received an email about that a minute or two ago - feel free to reply with additional details on which form you're working on.

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    Jay Fitzmaurice

    Hey Kiri! If the user taking the Form also registers themselves, they will get both the Confirmation Email as well as an Itinerary Email. You can set-up your Form to only use Itinerary Emails. Only the Form taker will receive the invoice, as it will not be included in the Itinerary email. I hope that helps clarify!

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    Kiri Stroh

    I am trying to set up a registration form for a two-day event with many session options throughout each day. This is my first time setting up an event registration form and I am looking for guidance as to how to proceed. We would like to allow pricing options to register for only one of the two days, or a discounted rate to register for both days. For example one day registration is $100 regardless of which date you choose, or $175 for two-day registration. Is there a recommended way to go about that? Additionally, how do I integrate logic in order to have only the workshop selections they choose appear depending on which day they register for?

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    Jay Fitzmaurice

    Hey Janice! It depends how you want to handle this, as only one Form can hook up to the Conference App. If you want exhibitors to be able to log in like your attendees, you will want to either:

    a) Have exhibitors register via the same Form as the attendees

    Or

    b) Import/Manually add the exhibitors that should be able to login

    I hope that helps clarify so you can decide how best to move forward!

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    Sarah Hanawald

    Above in the discount code section it says: 

    • Click Add Discount Code to create discount codes that override all other pricing on affected fields. This article will walk you through configuring a discount code.

    But then there's nothing else.  Am I missing something?

    Sarah Hanawald

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    Jay Fitzmaurice

    Hey Carolyn! In the Membership Section, if you leave the 'Require Membership Section When Available to the User' toggle OFF (this should be the 2nd toggle), users will have the option to renew, but will also be able to bypass. I hope that helps!

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    Julie Johnson

    I'm having trouble with pricing and logic fields on one of our forms (2016-akota-fall-conference-non-member-registration2) 

    We have separate pricing for Non-Member attendees and Non-Member Student Attendees. I've tried to combine these into 1 form but I have been unsuccessful with the logic fields. When I select certain logic fields it automatically selects or deselects the logic field of a similiar form field. 

    The only other way around this is to create another 3rd form - right now I have Members & Non-Members, would I need to add "Student Non-Members" as well?

    TIA

     

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    Kinsey Mahan

    Hi Julie - Since this question is specific to your organization, it will be best addressed by the Help Team. I went ahead and opened a ticket with your question, so you should hear back shortly!

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    Sara Predmore

    I would like to do a limited version of a currently active registration form for on-site registrations.  If I toggle off the "enable this element" for things that are no longer pertinent, will this affect any of the previous registrations?  Will it affect the layout of spreadsheet when I export the registrations that used the reduced on-site form?

    Thanks, Sara

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    Emily VanHaaften

    I am getting the following error with a link to a form: ASA users are not allowed to view forms directly. To view the form, login as a non-ASA user whose group has permission to view this form.

    How do I fix it?

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    Denise Smith

    How do you cancel and refund a person's registration?

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    CAROLYN VIBBERT

    Thank you! I didn't realize I was unintentionally 'trapping' people into membership with my toggle options. I did use it appropriately in another form where submission requires membership, but this form does not. 

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