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  • Avatar
    Neil Holdway

    Thank you, Jay.

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    Kinsey Mahan

    Hi Helen - Members can see what forms they've submitted in their profile after logging in. From the My Profile page, members can hover over My Profile and choose Submissions to see previously submitted forms.

    Screen_Shot_2016-04-04_at_9.52.03_AM.png

    Screen_Shot_2016-04-04_at_9.52.30_AM.png

    Hope that helps!

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    Wendy Stoneberger

    Can you please remind me what kind of pricing elements I need to use in order for a discount code to work on an event form? thanks

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    LInda Coffin

    Hi, Kinsey. I'm back again with a follow-up question. On August 9, you explained how to add member and non-member prices to date-based pricing. Unfortunately, I ran into a wall on the very first step you suggested. I've set up the date ranges, but when I click on what appears to be the live "Edit" link for the first date range, to set the prices for different member types, nothing happens. I can delete the date range or disable it, but I can't edit it. Any other ideas?

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    Jay Fitzmaurice

    Hey Denise! If you make that field required, the "None" option will go away. I hope that helps!

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    Lisa Gessert

    if you go to that element...then to the box that pops up on the left...scroll down it has a delete button :-)

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    Kinsey Mahan

    Hi Jen - we have received some feedback about the ability to edit a previously started form submission. We'll continue to take feedback and evaluate how the functionality should work, so I don't have anything concrete at this point, but it's definitely on our radar!

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    Alyson Scolaro

    For the "file upload" feature - what file types does it allow? How large can the file be? There doesn't seem to be any options with this and I just cannot find any information on this. We are trying to use this file upload feature to upload small videos to a form.

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    LInda Coffin

    Hi, again. Sorry about the previous question. I decided to start over and create a brand-new form. Now it's working perfectly. There must have been a some kind of bug in my first one!

  • Avatar
    Jay Fitzmaurice

    Hello Marci! The Payment Section cannot be disabled on a Form, however, if you have no pricing on the Form, end-users won't see it at all. If you still have any trouble or concerns, please let us know at help@memberclicks.com or 404-879-2800!

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    Lisa Gessert

    wondering how i test a form in thsi new version?

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    Helen Solorzano

    Hi, Is there a way for the user to see a list of forms submitted? E.g. A member could log in and check to see if they are registered for our conference. Thanks.

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    Gregory Foreman

    Hello Alyson - There are currently no restrictions on the type or size of files uploaded to forms.  There is, however, a 30 second timeout - so if the file is huge and/or the user's internet connection is slow, and it takes longer than 30 seconds to upload, it will not work.

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    Kinsey Mahan

    Hi Nina - Right now, all of your forms will be viewable in the form list, including those that are unpublished. We will be adding an organizational structure to the forms area in the future, though I don't have details on how it will function since it isn't yet in development. In the meantime, when you're finished with a form and unpublish it, you might consider adding a "z" to the front of the form's name - that will push the form to the bottom of the list, and indicate to Admins that it's not in use.

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    Leah Sweet

    How do you set and add pricing? 

     

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    Jen Norman

    Does MC plan to add the ability to "save and return" to an incomplete form submission (on the front end, for someone who fills out a couple pages of the form but has to finish later on)? Our members have been asking for this.

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    Alyson Scolaro

    Per MemberClicks team for the "Upload a file" option when creating a form:

    The max size that can be uploaded is: 25 MB (0.025 GB or 25,000 KB)

    Supported File Types:

    BMP, CSV, DOC, EPG, GIF, ICO, JPG, JPEG, MP3, ODG, ODP, ODS, ODT, PDF, PNG, PPS, PPSX, PPT, SWF, TXT, XCF, XLS, XLSX, DOCX, PPTX, ZIP, TIF, WAV, MP4

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    Nina Bull

    Are you able to hide inactive forms from the form list and if needed be able to retrieve them at a later date?  

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    Jay Fitzmaurice

    Hey Kiri! No need to apologize. (: If you're using Attribute Fields, the use's information will update based on what they put in, yes. If you use Form Fields, however, they will not. I hope that helps clarify!

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    Kinsey Mahan

    Hi Lisa - You can test a form by adding the form's alias to the end of your URL. I recommend either testing with a test profile to test as a member, or using a fake email address in the New Users section to test as a non-member. Here's a screenshot of where the form alias is located.

    Screen_Shot_2015-11-13_at_10.58.06_AM.png

    Hi Leah - To set pricing on a form field, select the field and toggle on the "Price field" toggle. After that, click on Edit Selections, Option Limits, & Base Prices to add selections and pricing. I've included a screenshot below that should help.

    Screen_Shot_2015-11-13_at_11.02.34_AM.png

     

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    Hovious, Kay

    Is it possible to limit the number of times a member/profile may use a form?

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    Jake Koster

    Is it possible to remove the payment field entirely?  I see the option is inaccessible in the demo picture here, as it is on my own interface.  I'd like to remove it entirely from one of my fields so as to cancel the "$0.00" that appears before form submission.

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    Christine Bruggers

    The weird thing is that other payment fields are working just fine, and as far as I can see, this one is configured just like they are, only since it wasn't showing up I added the default option and made it required -- and it still doesn't show up. I have all my groups able to see it, but unfortunately nobody does, and I'm having to invoice people outside MemberClicks to get their registration funds. Maybe I should take this to the help team.

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    Kinsey Mahan

    Hi Christine - I would need to look at the specifics to be sure, but I think you'll want to toggle off "Field is For Currency" inside the Donations attributes, then go back to the form to set up pricing. For questions like this one that require looking at a specific form or specific attributes, I recommend contacting the Help Team so that they can log in to your site for the details.

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    Jen Norman

    Our annual meeting is currently 26 days away. Our event registration form was generating invoices where the registration fee doesn't need to be paid until after the meeting (default was +30 days, which I just turned down to +15 days).

    When making an event registration form, is there any way to tie invoice due dates to the date of the event (like how dues invoices are tied to member expiration dates)?

    Alternatively, are there any plans to make it possible to select a specific due date, or a specific number of days between invoice creation and due date, apart from the current/very limited drop-down menu options (+15, +30, +60, +90)?

    Lastly, once we're less than 15 days away from the meeting, if we want to make sure none of the invoices have a due date later than the meeting start date, is our only current option to disable the registration form's "pay later" option altogether?

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    Kinsey Mahan

    Hi Kay - It is! If you click properties in the Login section of a form, you'll see that there's a toggle for 'multiple submissions.' When a new form is created, that is toggled OFF by default, meaning that each member/profile may submit the form only once. If you want a member/profile to be able to submit the same form more than once, you would want to toggle Multiple Submissions ON. Hope that helps!

    Screen_Shot_2016-05-19_at_5.34.50_PM.png

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    Kinsey Mahan

    Hi Chris - It looks like you've created a ticket with the Help Team. That's typically what I would recommend for organization specific questions, as I don't check the forum every day and the Help Team is available every week day. I hope you're all set!

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    Kinsey Mahan

    Hi Annette - You'll want to use a Label type field for explanatory text on the form. You can find the Label field in the Add Form Elements tab categorized as a Presentation Element.

    Screen_Shot_2016-10-18_at_11.27.39_AM.png

    In case it's helpful, here's a link to the September MemberClicks University training I recorded on How to Move Your Surveys and Elections Online.

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    Kinsey Mahan

    Hi Linda - To update these settings, navigate to Forms > Form List > Edit the form > click on Properties in the Confirmation Section. From there, choose to Edit Confirmation Email. You'll put that person's email address in the Confirmation BCC area.


    Hope that helps!

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    Jen Norman

    Do the form expiration dates apply to the start or end of the date listed? E.g. if a form is set to expire on 2/6, does it expire at midnight on the night of 2/5-2/6, or the night of 2/6-2/7?

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