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58 comments

  • Avatar
    Hovious, Kay

    How do I delete an element that was added in error?

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    Lisa Gessert

    if you go to that element...then to the box that pops up on the left...scroll down it has a delete button :-)

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    Lisa Gessert

    wondering how i test a form in thsi new version?

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    Leah Sweet

    How do you set and add pricing? 

     

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    Kinsey Mahan

    Hi Lisa - You can test a form by adding the form's alias to the end of your URL. I recommend either testing with a test profile to test as a member, or using a fake email address in the New Users section to test as a non-member. Here's a screenshot of where the form alias is located.

    Screen_Shot_2015-11-13_at_10.58.06_AM.png

    Hi Leah - To set pricing on a form field, select the field and toggle on the "Price field" toggle. After that, click on Edit Selections, Option Limits, & Base Prices to add selections and pricing. I've included a screenshot below that should help.

    Screen_Shot_2015-11-13_at_11.02.34_AM.png

     

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    Jen Norman

    Do the form expiration dates apply to the start or end of the date listed? E.g. if a form is set to expire on 2/6, does it expire at midnight on the night of 2/5-2/6, or the night of 2/6-2/7?

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    Anthony

    I created a form for us to sell a product.  Is there a way to tie the shipping price to the amount of product selected?  Currently I can only set it up so that the user can choose the shipping price themselves.

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    Kinsey Mahan

    Hi Anthony - It isn't currently possible to tie the shipping price to the amount of product selected. We recommend building shipping in to the price of each item.

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    Anthony

    We also have international members, would we be able to disable the form for anyone shipping outside of the US?

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    Kinsey Mahan

    Anthony - it depends on your specific set up. If you have international members in a separate Group, you could turn OFF that Group's access to the form. I would recommend contacting our Help Team to get their advice on your particular set up needs. You can call them at 404-879-2800, or email help@memberclicks.com.

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    Shameeka Green

    How do you edit the name of a form?

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    Kinsey Mahan

    Hi Shameeka - this article is about forms in the new MemberClicks platform, and it looks like you're using the Classic system. In Classic, you can change a form's name by editing the form > going to the Settings page. The form's name will be at the top of that page. This article may help as well.

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    Helen Solorzano

    Hi, Is there a way for the user to see a list of forms submitted? E.g. A member could log in and check to see if they are registered for our conference. Thanks.

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    Kinsey Mahan

    Hi Helen - Members can see what forms they've submitted in their profile after logging in. From the My Profile page, members can hover over My Profile and choose Submissions to see previously submitted forms.

    Screen_Shot_2016-04-04_at_9.52.03_AM.png

    Screen_Shot_2016-04-04_at_9.52.30_AM.png

    Hope that helps!

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    Jen Norman

    Does MC plan to add the ability to "save and return" to an incomplete form submission (on the front end, for someone who fills out a couple pages of the form but has to finish later on)? Our members have been asking for this.

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    Kinsey Mahan

    Hi Jen - we have received some feedback about the ability to edit a previously started form submission. We'll continue to take feedback and evaluate how the functionality should work, so I don't have anything concrete at this point, but it's definitely on our radar!

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    Hovious, Kay

    Is it possible to limit the number of times a member/profile may use a form?

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    Kinsey Mahan

    Hi Kay - It is! If you click properties in the Login section of a form, you'll see that there's a toggle for 'multiple submissions.' When a new form is created, that is toggled OFF by default, meaning that each member/profile may submit the form only once. If you want a member/profile to be able to submit the same form more than once, you would want to toggle Multiple Submissions ON. Hope that helps!

    Screen_Shot_2016-05-19_at_5.34.50_PM.png

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    Marci Hickey

    How do I remove the option for a form user to "pay later" or "invoice me"?  We only accept online orders with payment, and do not invoice.  

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    Kinsey Mahan

    Hi Marci - If you click Properties in the Payment section of a form, you can toggle 'Enable pay later with invoice' OFF so that the form requires an immediate credit card payment. Hope that helps!

    Screen_Shot_2016-06-03_at_3.19.59_PM.png

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    Marci Hickey

    How do I allow someone to complete a form multiple times?

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    Kinsey Mahan

    Hi Marci - Click Properties in the Login section and toggle ON Multiple Submissions there. I've included a screenshot below.

    Screen_Shot_2016-06-23_at_10.30.35_AM.png

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    Jessica Merrill

    I've added an image from form elements, but there's no way to actually upload it. I click the upload button, but it just brings me to element properties, and I can't browse for an image.

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    Kinsey Mahan

    Hi Jessica - It sounds like you added an Image element to your form, which a member would use to upload a file or image along with their form submission. To add an image to the form itself, use a Label field (in the Presentation Elements section of the Add Form Elements tab) and click Edit Label Text > Image. I included a short GIF video below showing what I mean. Hope that helps!

    add-image.gif

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    Wendy Stoneberger

    Can you please remind me what kind of pricing elements I need to use in order for a discount code to work on an event form? thanks

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    Kinsey Mahan

    Hi Wendy - You should be able to set up a discount code on any selection set type of pricing field. You are not currently able to set up a discount code on a number/quantity type pricing field. If you have other questions or need help troubleshooting, please feel free to reach out to our Help Team by phone or email and they'll be glad to assist!

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    Alyson Scolaro

    For the "file upload" feature - what file types does it allow? How large can the file be? There doesn't seem to be any options with this and I just cannot find any information on this. We are trying to use this file upload feature to upload small videos to a form.

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    Gregory Foreman

    Hello Alyson - There are currently no restrictions on the type or size of files uploaded to forms.  There is, however, a 30 second timeout - so if the file is huge and/or the user's internet connection is slow, and it takes longer than 30 seconds to upload, it will not work.

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    Alyson Scolaro

    Per MemberClicks team for the "Upload a file" option when creating a form:

    The max size that can be uploaded is: 25 MB (0.025 GB or 25,000 KB)

    Supported File Types:

    BMP, CSV, DOC, EPG, GIF, ICO, JPG, JPEG, MP3, ODG, ODP, ODS, ODT, PDF, PNG, PPS, PPSX, PPT, SWF, TXT, XCF, XLS, XLSX, DOCX, PPTX, ZIP, TIF, WAV, MP4

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    Christine Bruggers

    Hi Kinsey,

    I have a form field that I can't make visible. It's a payment field, I've made it required, it defaults to select EPA Registration rate: $640. But I just can't make it visible. Help! Need to figure it out today! See attached screenshots of configs (3) -- oh, I see I can only attach one. Maybe it's enough. Thanks SO much for your help!

    Chris




    Screen Shot 2016-08-04 at 3.21.17 PM.png

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