What is it?
The Message Report shows every message sent through the Contact Center, E-list messages, Form notifications, and other Notification messages (password reset emails and expiration warning messages). The report will allow you to view a copy of each email, including messages statistics.
How to Access
Navigate to Reporting > Messages
Message Type and Status Filter
There are four types of messages sent through Oasis: Contact Center, E-list, Form, and Notification. You are able to filter to view a specific type of message by choosing a message type from the drop down filter. Once the selection is made, the list of messages will automatically filter to only display your selection.
You can also filter by message status. The following statuses will display from the drop down: Approved, Cancelled, Created, Error, Finished, Pending Approval, Scheduled, and Sending.
You can also search messages using the quick search bar.
Click the title of the message on the left hand side of the screen for which you want to view statistics.
1. The Message Properties and Recipient Details allow you to view the message, its summary information and the delivery status of its recipients.
2. The Recipient Details section appears below them. Here you can see a summary of the total recipients, opens, bounces, click-thrus, and unsubscribes. By clicking on the number, you can see a list of the recipients for each category.
Anytime you click on a link to a recipient list in the Recipient Details or Message Statistics section of a message’s history, you have the ability to resend messages to chosen recipients.
On the Total Attempted Recipients, you can toggle all recipients on this page or on all pages as prior recipients. Click the Resend message to tagged recipients link at the bottom of the page to resend the message. You can also view the recipients in the Search Results.
You will be taken to the Contact Center where you can send the message as normal. The message will appear as a new entry on the Contact Center Report page.
Saving a Message
To save a previously sent Contact Center message, navigate to Reporting > Messages > locate the Message you wish to Save. Click the Subject of the message. Then click the ‘Save this Message’ button in the right hand corner of your screen.
You can save this message for future use by clicking the "Save this message" button. To simply View the message just click the ‘View This Message’ button.