Message Report

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11 comments

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    Hovious, Kay

    Is there a limit to the number of messages listed or that can be saved? Does the system purge older messages, and if so, when?

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    Wendy Stoneberger

    Is there a place within a profile to resend a specific message? A member has lost the email with their invoice, and I'm looking for the most direct way to resend that. thanks

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    Kinsey Mahan

    @Kay - there is no limit to the number of messages listed. The system does not purge older messages.

    @Wendy - to resend an invoice, I would suggest navigating to Financial > Invoices > searching for the invoice by the members name or invoice number > tagging it in the list > clicking Email in the top left. That will resend the invoice directly to the member so that they're able to pay it. Hope that helps!

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    Jeanine Stathopoulos

    What is the difference between "globally opted-out" and "unsubscribe"?

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    Kinsey Mahan

    Hi Jeanine - This article describes the different types of opt out available, which I think you'll find helpful.

    • Globally Opted Out - this number represents profiles who have chosen to Globally Unsubscribe. Globally unsubscribing will stop all emails that are not form confirmations and renewal notices, regardless of settings.

    • Unsubscribe - this number represents profiles who unsubscribed using the unsubscribe link in the footer of the specific message you're viewing statistics for.

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    Curtis Draves

    I can't resend a message that's a payment receipt. Is that a bug or is there some other way to resend a payment receipt?

    Thanks Curtis

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    Kinsey Mahan

    Hi Curtis - Typically resending the invoice is the best way to resend a payment receipt. To resend an invoice, navigate to Financial > Invoices. Search for the member's name in the invoice list > tag the invoice by checking the box on the far left > click Email near the top of the page. If you're resending just one invoice, you'll have the opportunity to add another recipient, or just send to the original recipient. If you're resending multiple invoices at a time, you will not see the option to add another recipient.

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    Sarah Hanawald

    I'd love to see a list of who didn't open the message.  Would be useful to me in my work.

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    Kinsey Mahan

    Hi Sarah - Thanks for your comment! MemberClicks (and systems like it) track open rates by embedding a tiny invisible image in the bottom of your HTML email. The open tracker image (sometimes called a web beacon) is unique to each message you send. When a member opens your email and views the images within it, that invisible image is downloaded from our server and recorded as an open in your message report. Based on the way that works, I don't know that we're able to provide the details on who didn't open a message. That said, please feel free to submit product feedback about this feature or others using this link.

     

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    Krista DuRapau

    I see that the Message Report has a column for the date created. Is there a way to have a column for the scheduled send date?

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    Kinsey Mahan

    Hi Krista - You are able to click into the message to see the scheduled send date, but don't currently have the option to add that info as a column to the overall Message Report. I can definitely see why it would be useful, though. Please feel free to submit product feedback about this feature using this link. We would love to hear from you!

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