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11 comments

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    Hovious, Kay

    Is there a limit to the number of groups a member can subscribe to?

  • Avatar
    Kinsey Mahan

    Hi Kay - A member is able to belong to as many Groups as needed. Groups are assigned by an Admin from the member's profile. Hope that helps!

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    Joyce Uglow

    I need to be able to search by member group.  In Classic, I could select just the Leadership in the Contact Center. Without manually selecting each of the 300 members in the Leadership group, how do I do this? 

    Joyce Uglow

  • Avatar
    Kinsey Mahan

    Hi Joyce - You can search by Group using the Advanced Search from the Profile List, then navigate to the Contact Center. To start, navigate to the Profile List, then select Advanced Search. In the Search by Attribute Value area, select Group, then choose the Group you want to search for from the dropdown. To search by multiple Groups, click Add Criteria, select Group again, and choose the desired Group. Make sure "Match Any Criteria" is selected, then search. If you know you'll be running this search regularly, consider Saving Criteria in the bottom left.

    Once you've run the search, choose to Tag All Users on All Pages. Click Actions in the top right, then choose Contact to navigate to the Contact Center.

    advanced-search.gif

     

  • Avatar
    Kinsey Mahan

    Hi Joyce - You can search by Group using the Advanced Search from the Profile List, then navigate to the Contact Center. To start, navigate to the Profile List, then select Advanced Search. In the Search by Attribute Value area, select Group, then choose the Group you want to search for from the dropdown. To search by multiple Groups, click Add Criteria, select Group again, and choose the desired Group. Make sure "Match Any Criteria" is selected, then search. If you know you'll be running this search regularly, consider Saving Criteria in the bottom left.

    Once you've run the search, choose to Tag All Users on All Pages. Click Actions in the top right, then choose Contact to navigate to the Contact Center.

    advanced-search.gif

     

  • Avatar
    Wendy Stoneberger

    I did a data import yesterday to add members to our Young Professionals group. Now it appears the import did not leave them in groups they were already assigned to, but replaced all group assignments with the new Young Professionals designation. Did I import incorrectly? Thanks for your guidance.

  • Avatar
    Kinsey Mahan

    Hi Wendy - If you're adding members to an additional Group via data import, you will want to export the members first (including the Group column) and add on the additional Group you're adding them to, separating it from the existing Group(s) with ||. That way, the data import won't wipe out existing Group assignments.

    I find it easier to add members to a Group in mass from the Profile List. Tag the profiles you want to add, then click the Actions button. Select Add to Groups > choose the Group you want to add them to > save.

    This will leave their existing Group(s) alone and add them to the new one. I hope that helps!

  • Avatar
    Wendy Stoneberger

    Thanks. Yes, previously, I have always tagged from Profile List and add the group. That is a nice easy move. Unfortunately, we have several times a year where marketing lists of 500+ people are imported and we want them set apart as a new group. How could I mark them in their import to then turn around and quickly find them in the profile list to add the group designation?

  • Avatar
    Kinsey Mahan

    Wendy - That makes sense. I would recommend copying an existing attribute and updating it with some kind of value (doesn't matter what) via import (ex. 1 or yes) so that you can search on it via the advanced search and mass select > add to a new Group. After you're finished with the attribute, email help@memberclicks.com and let us know that you'd like for us to delete it for you. It might be easier to talk through the process over the phone - feel free to give the Help Team a call at 404-879-2800 if needed!

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    Michelle Lui

    We have content that should be available to an entire group. Some individuals in the group are members and some are pending, graced, or lapsed members. When we tested permissions, it looked like only active members in the group had access to the content. How do we allow everyone in the group across multiple member statuses view the content? 

  • Avatar
    Kinsey Mahan

    Hi Michelle – members in Active and Graced status can have access to members only content. Members in Lapsed and Pending status cannot, though (and there isn't a way to give them the ability to). If you need everyone in the Group you created to be able to see certain content, you'll want to allow Prospects/the Public to view that special content, or make sure everyone in the Group is in Active or Graced status. If you have further questions, I would recommend reaching out to the Help Team directly so that they can take a look at your account and the specifics.

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