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    Robert Beets

    From what I've seen, the e-list feature and the contact center don't have the functionality to allow Prospects to signup for an email and manage their email preferences. That level of complexity seems to be saved only for active, non-lapsed members. Am I missing something?

    If not, this is another case of an association product not building in real-world marketing/communication needs. If not, feature needs to be addressed as soon as possible to be a truly good product and reduce the need to rely on third party software.

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    Jay Fitzmaurice

    Hey there Robert. E-Lists are a member benefit feature in the system, so they aren't intended for Prospect use. As for Contact Center messages, a Prospect in the database can receive those communications, but also manage them with the same "Unsubscribe" link that is at the bottom of every message.

    If there are enhancements you would like to see made to the product - here or elsewhere - please feel free to leave our Product Team some feedback here. This link is also available in the bottom right ? of your Admin dashboard.

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    Carolyn Huntington

    I'm not seeing the option of sending a Test email as stated in the 6/26 Product Update which reads: "Next to Message Send Time at the bottom of the page, choose Test and enter an email address".  There is nothing next to the Message Send Time and the drop down lists "Now" or "A later date" - am I missing something?

    Send a Test Email from the Contact Center!

    You can now send a true "test" email from the Contact Center without having to wait 5 minutes! Next to Message Send Time at the bottom of the page, choose Test and enter an email address. The "test" option will ignore any profiles tagged above and only send to the test email address you enter. This message will take just 1 minute to send. Happy Testing!

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    Jay Fitzmaurice

    Hey there Carolyn! I just send your inquiry over to our Help Team so they could check out why you're not seeing the new Test option. We'll be in touch!

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