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    Jay Fitzmaurice

    Hello Kimberly! No, they will not. Only those who are part of the E-list when a message goes out will receive it.

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    Courtney

    Are topics searchable in e-lists? For example, can a member or the ASA login and search topics to re-post? I find typically members ask the same question year after year so I want an easy to way to search previous topics and then re-share them. 

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    Jay Fitzmaurice

    Hello Courtney! Topics in an E-List are not searchable. If that's a feature you're interested in, you may prefer utilizing the Forums. If you have questions about that or setting them up, please feel free to reach out to our Help Team!

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    Jen Norman

    You can search for e-list conversations that contain certain words!

    I'm not sure what sort of search function is used, e.g. if using quotation marks will search for words in order--e.g. does a search for "2018 Meeting" return all messages that include the phrase "2018 meeting", all messages containing both words, or all messages containing either word?

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    Jay Fitzmaurice

    Thanks for that, Jen! And apologies, Courtney, I misunderstood that as a question about your E-List messages being searchable in the Site Search. As Jen pointed out, you can utilize the "Search Messages" function in the E-List area.

    In regard to using quotations for a search, in my testing, those don't work at all unless your criteria had quotations in the actual message. Searching "2018 Meeting" works, but searching " "2018 Meeting" " with the quotations included as the search does not work unless that is part of your message. I hope that provides better clarity for everyone!

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    CAROLYN VIBBERT

    I am looking for an option for members to subscribe themselves to an E-list, but I'm not seeing that in the setup anywhere. We would like to have an option for a subset of our membership to be able to self-subscribe. Is there an E-list 'landing page' for members where they can see directions for how to subscribe or for us to link to as a menu item?

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    Jay Fitzmaurice

    Hey there Carolyn! Members can subscribe to any E-List they have permission to when they login and go to their Profile. Underneath the "My Features" tab is where they'll find E-Lists, and be able to subscribe as they so choose. While you cannot link directly to "My Features" or "E-Lists", you can provide links to "My Profile" so they can get there. I hope that helps! 

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    Emmi Harward

    Hi there - almost exactly 2 years ago (before we shifted to the new platform) I posted a query asking if/when a digest option would be available, and Kinsey quickly responded at the time that it was in the product roadmap. I don't see anything elist related in the current version of the roadmap so I thought I'd reiterate my plea for a digest/daily summary option. When we ask our members why they don't subscribe or why they unsubscribe, email volume and inability to see messages in a digest format is number one complaint. Please consider this again. Many thanks.

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    Jay Fitzmaurice

    Hello Emmi! If you haven't already (and I'm sure you have!), please submit that feedback here. I haven't heard any news in regard to a digest feature, but the feedback will go directly to our Product Managers. The more we hear from folks like you, the better tuned in we are to you and your members' needs!

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    Sara Predmore

    Are lapsed members automatically blocked from participating in e-lists?  If not, what is the easiest way to remove them.

    Thanks, Sara

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    Jay Fitzmaurice

    Hey there Sara! Lapsed Members are automatically blocked from participation in the E-List. Once they renew and are Active again, they'll be all set to participate again.

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    Ryan Gold

    If a person's member type changes so they are no longer eligible to belong to an E-list, does it automatically remove them? Our membership cycle ends on December 31, so I'd like to make sure that non-renewing members don't have access to the e-Lists. 

     

    Thanks!

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    Jay Fitzmaurice

    Hey there Ryan! Users only have access to E-Lists based on the Groups they're in, so if they've been moved to Prospect or a different Member Type that does not have those E-List permissions, they won't have access. Likewise, Lapsed users do not have access even if they are in appropriate Group, because we recognize they are not in good standing. I hope that helps!

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    Ryan Gold

    That includes if their status is moved to lapsed?

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    Jen Norman

    E-lists used to be set up so that if a member lapsed, they would still be subscribed to the e-list, but they would not be able to post to it.

    Jay, do the members actually get unsubscribed now?

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    Jay Fitzmaurice

    Hey Ryan and Jen,

    Lapsed folks are not unsubscribed, however, they do not have access to the E-List until they renew and are back in good standing. I hope that helps clarify!

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    Ryan Gold

    So, if they aren't unsubscribed, they continue to get the emails? I guess I'm not following - what exactly do they lose with e-Lists when they lapse? 

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    Jay Fitzmaurice

    Hey Ryan! If I am a member who is subscribed to the E-List, and I Lapse, I will remain subscribed to the E-List. This is so that when I pay my renewal and move back to Active, I won't need to be resubscribed.

    That said, even though I am technically subscribed, the Lapsed status prevents me from sending and receiving to the E-List, essentially treating me like an unsubscribed user. We're just eliminating the need for the user or for an admin to resubscribe the member once they're no longer Lapsed.

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    Ryan Gold

    Ok, so they are "subscribed," but really it's more like they are "approved to be a member" of the e-List. They aren't "subscribed" in the sense that they will not receive any emails from the group.

    Do they show up in the member list of the e-List?

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    Jen Norman

    (Ryan, my understanding is that they still show up on the list of e-list members, and they are still able to access the e-list archive via their profile page on the front end. The option to reply to a message or post a new one still shows up when I log in as a lapsed member; not sure if that message then gets rejected or if the e-list might allow it through.)

    New Q:
    Is there a way to unsubscribe multiple people at once? I see the "Subscribe to E-List" under "actions" with the new profile list, but there's no *UN*subscribe option. (I thought I used an unsubscribe feature last time I removed a batch of old members, but it's entirely possible my brain made that up!)

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    Jay Fitzmaurice

    Hey Ryan and Jen,

    A Lapsed member does still show up on the E-List list of members (to both Admins and other users subscribed). However, they do not have access to the E-List, including the archive. A Lapsed user cannot login and access their profile, they can only login to a renewal Form.

    It sounds like you're experiencing the "Assume User" for a Lapsed profile, Jen, which is not the actual Lapsed member experience, but a view for you as an Admin. I hope that helps!

    For your new q, Jen, there's not a way to unsubscribe multiple users at once. Is that something you wind up doing fairly frequently? It could make for great feedback!

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    Ryan Gold

    Hey Jay. Thanks for the info. So just to make sure I totally understand this, when a member subscribed to an elist lapses, then the following happens without any admin action:

    • They DO NOT have access to the elist through their profile (including the previous emails, the list of members, etc.)
    • They DO appear on the list of members of the elist
    • They DO continue to receive the emails

     

    Is that correct? If so, I think I'll send in feedback that that doesn't really make a whole lot of sense, at least in our situation. We use the elists as a perk of membership - if they continue to receive the notifications/emails, then they haven't really lost anything by lapsing, other than the ability to reply/contribute to the conversation. They can still reap all the benefits of the valuable conversation!

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    Jay Fitzmaurice

    Hey Ryan! Close, but not quite at the cigar yet. Here's what's wrong: "They DO continue to receive the emails" - they do not continue to receive emails from the E-List. Just like your use, E-Lists in MemberClicks are a member benefit, so if you lapse, you no longer get that benefit. So to recap:

    • Lapsed users DO NOT have access to the E-List through their profile
    • Lapsed users DO appear on the list of members in the E-List
    • Lapsed users DO NOT continue to receive the emails
  • Avatar
    Ryan Gold

    Ah, got it! That makes much more sense.

     

    If we use a group as a criteria for being a part of an eList, do I have to adjust that at all when they lapse? We basically use the group as an extra step to make sure people are approved to be subscribed to a particularly exclusive elist. But if I'm interpreting this correctly, since their status is lapsed, they lose access to the elist, regardless of their group settings. Is that right? 

     

  • Avatar
    Jay Fitzmaurice

    That's correct! No need to move their Group around, unless you wanted to. (:

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