E-Lists

Follow

Comments

41 comments

  • Avatar
    Emmi Harward

    Is there a digest option for elists in the "new product"? The "classic" platform still does not have one, and a digest option would be a motivation to upgrade.

  • Avatar
    Emmi Harward

    Hi there - almost exactly 2 years ago (before we shifted to the new platform) I posted a query asking if/when a digest option would be available, and Kinsey quickly responded at the time that it was in the product roadmap. I don't see anything elist related in the current version of the roadmap so I thought I'd reiterate my plea for a digest/daily summary option. When we ask our members why they don't subscribe or why they unsubscribe, email volume and inability to see messages in a digest format is number one complaint. Please consider this again. Many thanks.

  • Avatar
    Jay Fitzmaurice

    Hey Kimberly!

    Testing this out on my end, links do work when sent from an email account. If you hit "reply", your response will function based on your E-List's set-up (be that Reply to Sender, or Entire List). I hope that helps clarify!

  • Avatar
    Jay Fitzmaurice

    Hello Emmi! If you haven't already (and I'm sure you have!), please submit that feedback here. I haven't heard any news in regard to a digest feature, but the feedback will go directly to our Product Managers. The more we hear from folks like you, the better tuned in we are to you and your members' needs!

  • Avatar
    Kinsey Mahan

    Hi Emmi - There isn't a digest option available for e-lists in the new system yet. It is feedback we've received from several customers, so it is on our product roadmap. If it helps, the community features in the new system work almost identically to those in Classic at this time.

  • Avatar
    Jay Fitzmaurice

    Hey there Carolyn! Members can subscribe to any E-List they have permission to when they login and go to their Profile. Underneath the "My Features" tab is where they'll find E-Lists, and be able to subscribe as they so choose. While you cannot link directly to "My Features" or "E-Lists", you can provide links to "My Profile" so they can get there. I hope that helps! 

  • Avatar
    Kinsey Mahan

    Hi Jean - Your question is a little out of my wheel house, so I've created a Help Ticket for you so the Help Team can take a look at the specifics and follow up. Please expect to hear back soon!

  • Avatar
    Jay Fitzmaurice

    Hello Ryan! That is correct; E-List messages cannot be deleted. For concerns about an inappropriate e-mail, I would suggest using the Moderation function so that messages are approved before going out.

  • Avatar
    Jen Norman

    Emmi, I'm not with MC, just another user. There is NOT a digest option in any form in the new product ( yet? I have no idea if anything's in the works).

  • Avatar
    Kimberly Scofield

    It is possible to send a message to an e-list from an email account, correct?  Is it then possible to send working links to an e-list from an email account?  If a message is sent from an email account, is the reply to default still in effect or do members have the option of replying to the entire list or just the sender?

     

  • Avatar
    Maddy Kamalay

    HI Kinsey, is there any ability to create an import option to assign members to e-lists? If not, is that something that will be available in the future?  It was so nice to be able to mass enter the attributes for members when uploading them, but then I had to go through and manually add members one by one into the e-lists.  It seems like that technology is within the system for the attributes and it would be nice (and decrease workload for the ASAs!) if that import option were available for e-lists as well.  Thanks.

  • Avatar
    CAROLYN VIBBERT

    I am looking for an option for members to subscribe themselves to an E-list, but I'm not seeing that in the setup anywhere. We would like to have an option for a subset of our membership to be able to self-subscribe. Is there an E-list 'landing page' for members where they can see directions for how to subscribe or for us to link to as a menu item?

  • Avatar
    Kimberly Scofield

    I posted a test message a few minutes ago to an e-list that only admin was subscribed to.  I want to add another group of members to the e-list.  Will they also get the test message that was already posted?

  • Avatar
    Kinsey Mahan

    Hi Maddy - it isn't currently possible to do an import to assign members to e-lists. It is possible, however, to mass subscribe members to an e-list if they have an attribute in their profile or something that makes them searchable, you can search, then tag profiles and click Actions to mass subscribe them to e-lists. You could create an attribute for this if needed, then do a data import to populate the attribute so that you can search on it.

    Screen_Shot_2016-10-07_at_1.51.59_PM.png

  • Avatar
    Sara Predmore

    Are lapsed members automatically blocked from participating in e-lists?  If not, what is the easiest way to remove them.

    Thanks, Sara

  • Avatar
    Jen Norman

    You can search for e-list conversations that contain certain words!

    I'm not sure what sort of search function is used, e.g. if using quotation marks will search for words in order--e.g. does a search for "2018 Meeting" return all messages that include the phrase "2018 meeting", all messages containing both words, or all messages containing either word?

  • Avatar
    Jay Fitzmaurice

    Hello Kimberly! No, they will not. Only those who are part of the E-list when a message goes out will receive it.

  • Avatar
    SE Betts

    Sorry that they are not clickable- we often send links.

    I also would like to know how an admin can delete an elist message or stop postings to a thread.

     

  • Avatar
    Courtney

    Are topics searchable in e-lists? For example, can a member or the ASA login and search topics to re-post? I find typically members ask the same question year after year so I want an easy to way to search previous topics and then re-share them. 

  • Avatar
    Christine Bruggers

    Lovely -- many thanks!!!!

  • Avatar
    Kinsey Mahan

    Hi Joyce - We don't have an article specifically for that, but I'm happy to explain it!

    When a member sends a message to an e-list that's set to require moderation, the moderator(s) will receive an email that says something like:
    "A new message has been sent to the E-list: E-LIST NAME

    As a moderator of this E-list, you will need to approve this message before it will be sent to the members of the E-list."

    To approve the message, the moderator should log in to your MemberClicks site and navigate to the e-list. While viewing the Messages tab for the e-list, the moderator(s) will see pending messages.

    Screen_Shot_2016-10-18_at_2.51.49_PM.png

    To approve the message, the moderator should click on its name. From there, the Approve button displays in green, alongside a Delete button if needed.

    Screen_Shot_2016-10-18_at_2.53.41_PM.png

  • Avatar
    Christine Bruggers

    Hi Kinsey,

    How do I modify settings for an existing e-list? I need to include another group to be eligible for this list. Thanks!

    Chris

     

  • Avatar
    Jay Fitzmaurice

    Hey Sara! The maximum size limit, with attachment included, is 5MB.

  • Avatar
    Joyce Uglow

    Where is the article on how to approve an Elist message (new platform) that is awaiting approval?

  • Avatar
    Sara Predmore

    What is the maximum size limit for a message with attachments sent via e-list? 

  • Avatar
    Kinsey Mahan

    Christine - Under Community > E-lists, you can click Edit on the righthand side of the page next to each E-list. Once inside the list, hold down the Control key on a PC or the Command key on a Mac to select multiple Groups.

  • Avatar
    Jay Fitzmaurice

    Hey there Sara! Lapsed Members are automatically blocked from participation in the E-List. Once they renew and are Active again, they'll be all set to participate again.

  • Avatar
    Kinsey Mahan

    Hi Dee - It looks like you're using our Classic platform, and this article is about E-lists in the new system. There is a similar version available for Classic here.

    In either system, e-lists are viewed as a member's only benefit, so Basic Contacts (called Prospects in the new system) are not able to be added. If you're just looking to send a message to non-members regarding upcoming events, I would recommend doing that through the Contact Center. The e-list is useful if you want members to be able to interact with one another via a list-serve type set up, whereas the Contact Center should be used if you want to send members/non-members an email from the organization. Here's a video that will walk you through sending a Contact Center message.

  • Avatar
    Kinsey Mahan

    Hi Sharon - It looks like you submitted a ticket with your questions, but for other people who may see this comment, once a message has been sent to the e-list, it is not possible to delete that message or stop postings to the thread (since those messages have reached members' inboxes already).

  • Avatar
    Dee Ramnarine

    Hi!  Can non-members be added to the e-list?  We would like to send messages to our community regarding upcoming events.  

Please sign in to leave a comment.