E-Lists

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27 comments

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    SE Betts

    Are e-lists threaded?  

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    Emmi Harward

    Is there a digest option for elists in the "new product"? The "classic" platform still does not have one, and a digest option would be a motivation to upgrade.

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    Kinsey Mahan

    Hi Emmi - There isn't a digest option available for e-lists in the new system yet. It is feedback we've received from several customers, so it is on our product roadmap. If it helps, the community features in the new system work almost identically to those in Classic at this time.

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    Jen Norman

    Emmi, I'm not with MC, just another user. There is NOT a digest option in any form in the new product ( yet? I have no idea if anything's in the works).

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    Christine Bruggers

    Hi Kinsey,

    How do I modify settings for an existing e-list? I need to include another group to be eligible for this list. Thanks!

    Chris

     

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    Kinsey Mahan

    Christine - Under Community > E-lists, you can click Edit on the righthand side of the page next to each E-list. Once inside the list, hold down the Control key on a PC or the Command key on a Mac to select multiple Groups.

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    Christine Bruggers

    Lovely -- many thanks!!!!

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    Dee Ramnarine

    Hi!  Can non-members be added to the e-list?  We would like to send messages to our community regarding upcoming events.  

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    Kinsey Mahan

    Hi Dee - It looks like you're using our Classic platform, and this article is about E-lists in the new system. There is a similar version available for Classic here.

    In either system, e-lists are viewed as a member's only benefit, so Basic Contacts (called Prospects in the new system) are not able to be added. If you're just looking to send a message to non-members regarding upcoming events, I would recommend doing that through the Contact Center. The e-list is useful if you want members to be able to interact with one another via a list-serve type set up, whereas the Contact Center should be used if you want to send members/non-members an email from the organization. Here's a video that will walk you through sending a Contact Center message.

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    Marci Hickey

    What are the biggest differences between e-lists and the community forums?  Can you provide examples of when one would be preferred over the other?  

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    Kinsey Mahan

    Hi Marci - The biggest difference in the E-List and the Community Forum is that with the E-List, members are able to participate/communicate with one another via their email inbox, without signing in to MemberClicks. Using the Community Forum, members are able to receive a notification when a post is made to a forum they're subscribed to, but in order to respond to the post, they will need to sign in to MemberClicks, navigate to the Community Forum, and reply there. If your members are less likely to sign in to MemberClicks, I would recommend the E-List over the Community Forum.

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    Kate Laughlin

    Hi! We are using an e-list as a way for people to contact all of our Board members at the same time. However, we've realized that the general public is not able to use that email address. How do we allow anyone to email our Board using that list? Thank you!

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    Kinsey Mahan

    Hi there - You-re correct - e-lists are a member benefit, so only members who are part of the list will be able to email the e-list address. It sounds like you will want to set up a mailbox for your board (if you haven't already) with forwarding set up for each of the board members personal emails. If you have questions about configuring that mailbox, please contact the Help Team and they'll be glad to assist!

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    Maddy Kamalay

    HI Kinsey, is there any ability to create an import option to assign members to e-lists? If not, is that something that will be available in the future?  It was so nice to be able to mass enter the attributes for members when uploading them, but then I had to go through and manually add members one by one into the e-lists.  It seems like that technology is within the system for the attributes and it would be nice (and decrease workload for the ASAs!) if that import option were available for e-lists as well.  Thanks.

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    Kinsey Mahan

    Hi Maddy - it isn't currently possible to do an import to assign members to e-lists. It is possible, however, to mass subscribe members to an e-list if they have an attribute in their profile or something that makes them searchable, you can search, then tag profiles and click Actions to mass subscribe them to e-lists. You could create an attribute for this if needed, then do a data import to populate the attribute so that you can search on it.

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    Jean Charters

    Hi Kinsey,

    This is a follow-up to the response you provided on Sept 29th about setting up a mailbox for our Board.  In the response you state that,  "It sounds like you will want to set up a mailbox for your board (if you haven't already) with forwarding set up for each of the board members personal emails." In researching that option we see that only four (4) forwarding addresses are allowed outside the domain.  In our situation we would need at least 11 forwarding addresses so it appears that option won't work for us -- unless there's a way to use an e-list address as the forwarding address.  Is this possible?  That way any mail sent to that mailbox could be forwarded to a "permissioned" e-list for all board members to read. Thanks for any further assistance you can provide. 

     




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    Kinsey Mahan

    Hi Jean - Your question is a little out of my wheel house, so I've created a Help Ticket for you so the Help Team can take a look at the specifics and follow up. Please expect to hear back soon!

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    Joyce Uglow

    Where is the article on how to approve an Elist message (new platform) that is awaiting approval?

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    Kinsey Mahan

    Hi Joyce - We don't have an article specifically for that, but I'm happy to explain it!

    When a member sends a message to an e-list that's set to require moderation, the moderator(s) will receive an email that says something like:
    "A new message has been sent to the E-list: E-LIST NAME

    As a moderator of this E-list, you will need to approve this message before it will be sent to the members of the E-list."

    To approve the message, the moderator should log in to your MemberClicks site and navigate to the e-list. While viewing the Messages tab for the e-list, the moderator(s) will see pending messages.

    Screen_Shot_2016-10-18_at_2.51.49_PM.png

    To approve the message, the moderator should click on its name. From there, the Approve button displays in green, alongside a Delete button if needed.

    Screen_Shot_2016-10-18_at_2.53.41_PM.png

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    Christine Bruggers

    Hi Kinsey!

    No tracking of clicks or opens on e-list activity, right? 

    Chris

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    Kinsey Mahan

    Hi Chris - You can track opens on e-list messages from the Message Report. I tested and confirmed that it isn't possible to track clicks, since e-list messages send as plain text (rather than HTML) so links are not clickable.

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    SE Betts

    Sorry that they are not clickable- we often send links.

    I also would like to know how an admin can delete an elist message or stop postings to a thread.

     

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    Kinsey Mahan

    Hi Sharon - It looks like you submitted a ticket with your questions, but for other people who may see this comment, once a message has been sent to the e-list, it is not possible to delete that message or stop postings to the thread (since those messages have reached members' inboxes already).

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    Kimberly Scofield

    It is possible to send a message to an e-list from an email account, correct?  Is it then possible to send working links to an e-list from an email account?  If a message is sent from an email account, is the reply to default still in effect or do members have the option of replying to the entire list or just the sender?

     

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    Jay Fitzmaurice

    Hey Kimberly!

    Testing this out on my end, links do work when sent from an email account. If you hit "reply", your response will function based on your E-List's set-up (be that Reply to Sender, or Entire List). I hope that helps clarify!

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    Ryan Gold

    Hello-

    Are we still not able to delete a message? Right now I just want to delete a test message, but what happens if an inappropriate email is sent to the e-list? We've got to have a way to delete it, right?

     

    Thanks!

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    Jay Fitzmaurice

    Hello Ryan! That is correct; E-List messages cannot be deleted. For concerns about an inappropriate e-mail, I would suggest using the Moderation function so that messages are approved before going out.

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