Media Manager

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    Jill Gaddis

    How do we delete folders?

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    Kinsey Mahan

    Hi Jill - First, it looks like you're using the MemberClicks Classic system. This documentation is for the new platform, but the relevant article for Classic is viewable here. To delete a folder in the Media Manager, first empty the folder. You can do that by moving the files into a new folder, or by deleting the files all together. Once the folder is empty, view it from the Media Manager (rather than clicking inside of the folder) and click the red Delete X to remove it. I included an example below with the red X circled.

    Screen_Shot_2016-02-08_at_10.26.51_AM.png

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    NAPO-SFBA DCT

    How do we rename files or folders?

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    Kinsey Mahan

    Hi Gabrielle - File and folder names are not able to be changed once created. This is because the file and folder names are used to create the image or document's path, and renaming the file or folder would 'break' any place on the site the file or image is linked. For example, I clicked on the name of an image in the Media Manager for my demo site.

    Screen_Shot_2016-06-12_at_12.31.35_PM.png

    Screen_Shot_2016-06-12_at_12.28.59_PM.png

    /assets/images is the path to the folder the image is stored in, and img-conf-atl.jpg is the image's name. If I were to change the name of the folder or image, the image would 'break' or disappear anywhere on the site it was linked.

    Rather than changing the name of an existing file or folder, you could download and rename the file on your computer, create a new folder in the Media Manager, and upload the renamed file. You would also want to reinsert the file or image anywhere it lived on the site. I hope that helps!

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    NAPO-SFBA DCT

    Thanks, Kinsey. I appreciate your description of how to do this. Essentially, that's a long way around of renaming - the result is the same, the link/image breaks. It would be great to have a rename feature, with the warning (as there is in changing a page name, for instance) that the link will have to be reinserted. Right now, if I want to rename a file, I have to 1. download it, 2. rename it in my file system, 3. reupload it, 4. change the link. That's four steps, when two would achieve the same result. I hope I'm making sense. 

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    Kinsey Mahan

    Gabrielle - That makes sense! I'll take the details you've included here and submit them as feedback for the Product Team so that they can evaluate whether we might be able to add the ability to rename files/folders as an enhancement in the future.

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    Jen Norman

    What's the upload size limit (per file)?

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    Kinsey Mahan

    Hi Jen - the Media Manager upload file size limit is 25MB.

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    Wendy Stoneberger

    We have several audio recordings we'd like to upload for access by a certain member type. I see a single file cannot exceed 25 MB. What about total content maximum for our entire site? Is there any consequence to consider from having too much content?

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    Kinsey Mahan

    Hi Wendy - We don't track the total contents in your Media Manager – just the per file limit. That said, we recommend using file hosting system specifically designed for larger file (audio, video) instead of uploading them to the MemberClicks Media Manager. Most file hosting systems will provide HTML embed code that you can paste into a MemberClicks article, which will pull the video or audio file into a page on your website. Video wise we typically recommend Vimeo or YouTube. Audio wise, SoundCloud is likely your best option. I hope that helps!

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    Michelle Lui

    What are the accepted files for upload into the Media Manager? We would like to upload php files, but are getting a "This file type is not supported" error. 

     

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    Kinsey Mahan

    Hi Michelle - We only restrict .exe and .php files entirely from the Media Manager.

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    Ryan Gold

    Are files able to be restricted by member type? I know I can restrict the article/page that the link to the file appears on, but what about access to the file itself?

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    Kinsey Mahan

    Hi Ryan - Files and folders in the Media Manager don't currently have permissions associated. As you suggested, permissioning an Article and linking to a file works, but the file could technically be downloaded and/or shared by a member with permission to view the Article. Please don't hesitate to submit feedback about this feature using our Product Feedback tool.

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    Heather Hare

    Hi! I see it says that only .exe and .php files are restricted, but I'm getting "File type not allowed" for an iCalendar file. I made sure to take spaces out, but that didn't work. Are iCalendar files allowed?

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    Jay Fitzmaurice

    Hello Heather! We're currently investigating the inability for iCalendar files to be uploaded to the Media Manager. If you send the iCalendar file over to help@memberclicks.com , we can help you get that uploaded!

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    Heather Hare

    Hi, Jay! I did send it over, and the team advised me to use a decent workaround, using the events calendar. Interestingly, you can download those events as... iCalendar files! Ha! Thank you!

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    Cambria Happ

    Following up on Ryan's question from May 12, 2017, has this feature been added to MemberClicks? We offer members-only access to articles that link to candidate resume files uploaded via Media Manager. It appears these files are searchable online (Google has indexed them) and now the files are public. Any way to prevent this?

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    Jay Fitzmaurice

    Hey Cambria! No, this feature has not been added to MemberClicks - files are not able to have permissions set on them at this time. Google will index files that are accessible to the public at any time (even if they have been placed behind a members only area later), so if you are finding that, you may want to reach out to Google to do a recrawl of your site.

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    Sarah McElfresh

    Following up on the answer given to Cambria on March 25, 2019. We chose MemberClicks because we were assured our Members Only documents were indeed for members only. Are you saying that if files are linked in the Members Only area they are still indexable by Google or if someone were to share a link to that file it is still accessible by the general public?

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    Jay Fitzmaurice

    Hey Sarah! If files are linked in a Members Only area, they remain unsearchable. However, if they are linked in a publicly accessible area prior to being put in a Members Only area, Google may have those indexed. We do not have a feature to lock down or permission files, so if you are looking to prevent file-sharing from members to others, you may want to investigate a tool that specializes in file protection.

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    Sarah McElfresh

    Thanks for the information Jay. This is contradictory to what we were led to believe in our research phase of MemberClicks, and Sales indicated to us that content could be restricted. This is an essential feature. Every other platform we investigated, as well as our previous 2 hosts, had this capability to restrict access to files. I recognize that you can not prevent someone from downloading a file and sharing it, but the ability to lock access to a file via link sharing is standard. I will use the Product Feedback tool to request it as was suggested to someone back in 2017.

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