System Issue: 3/30/2016

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    Richie Ward

    We're currently affected by a networking issue related to backbone internet providers.  Many websites, including the MemberClicks product, are currently unavailable.  We are actively working with our providers and will provide an update as soon as one is available.

    Thank you,
    Richie Ward
    MemberClicks Engineering

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    Richie Ward

    Hi all,

    We are still experiencing a networking issue related to various backbone internet providers. We're still working with our providers internally to bring our products back to normal operation as soon as possible. Another update will be provided as soon as one is available.

    Thank you,
    Richie Ward
    MemberClicks Engineering

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    Richie Ward

    Hi all,

    We are continuing to work with our provider to resolve this issue as soon as possible. We've isolated the issue and we're actively working to resolve it as soon as possible. An additional update will be provided as soon as it is available.

    We sincerely apologize for the inconvenience this is causing you and your association. We will be in touch shortly.

    Thank you for your continued patience,
    Richie Ward
    MemberClicks Engineering

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    Richie Ward

    Hi all,

    Thank you for your continued patience throughout the evening. Both MemberClicks products have returned to normal operation as of 11:40 PM EST. We will continue to monitor throughout the evening and into the morning, but your website and the product should both be functioning normally at this time.

    Our data center provider experienced an unexpected networking issue that caused connectivity failure to occur. We are still working with our provider to identify full root cause and we will ensure that we pass that along as soon as we have it.

    We sincerely apologize for any inconvenience this caused you during this evening. We will work diligently with our vendor to identify full root cause and work on a mitigation plan for the future.

    Thank you,
    Richie Ward
    MemberClicks Engineering

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