We are currently experiencing an issue with sending messages through the Contact Center. Our engineering team is working diligently to resolve this issue.
As always, thank your for your patience.
Contact Center Delays 2/3/14
We are currently experiencing an issue with sending messages through the Contact Center. Our engineering team is working diligently to resolve this issue.
As always, thank your for your patience.
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Update: Messages are sending, but we're seeing delays of up to one hour. Our team is working on resolving the slowdown to return to normal send speeds.
Update: We've made a few updates and messages are sending more quickly now. There's a bit of a backlog in the processor, but it should be caught up within the next 30 minutes.
Update: The messaging queue has taken longer than expected to catch up. Messages are sending, but the continue to be running at a delay. Our team is making additional changes to speed things up. Thanks for your patience and please stay tuned for updates.
Update: The messaging processors caught up earlier this evening and all messages are currently sending at normal speeds.
Thank you again for your understanding.
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