Contact Center Delays 2/3/14

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    Duncan McCreery

    Update: Messages are sending, but we're seeing delays of up to one hour.  Our team is working on resolving the slowdown to return to normal send speeds.

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    Duncan McCreery

    Update: We've made a few updates and messages are sending more quickly now.  There's a bit of a backlog in the processor, but it should be caught up within the next 30 minutes.

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    Duncan McCreery

    Update: The messaging queue has taken longer than expected to catch up.  Messages are sending, but the continue to be running at a delay.  Our team is making additional changes to speed things up.  Thanks for your patience and please stay tuned for updates.

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    Duncan McCreery

    Update: The messaging processors caught up earlier this evening and all messages are currently sending at normal speeds.  

    Thank you again for your understanding.

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