Intermittent/Slow Load Times

Follow

Comments

6 comments

  • Avatar
    Kinsey Mahan

    Update: Some sites are having problems loading entirely. We are working towards a resolution and will provide additional information soon.

  • Avatar
    Justin

    Update: Sites are beginning to come back, but we are still researching the root cause of this issue.  More information will be provided as we work toward a complete resolution. Thank you for your patience while we work diligently to resolve this issue.

  • Avatar
    Justin

    Update: All systems have returned to normal. Thank you for your patience.

  • Avatar
    Michelle Lynn

    Is this an issue again? I'm experiencing extremely slow load times when logging in, trying to update forms, add members, etc.

  • Avatar
    Tammy Hoffman

    The program is running slow again tonight. Is this possibly a bandwith problem since there's been a few announcements in the past month regarding slowness?  Overall I really believe that you have developed an excellent system and appreciate it!

  • Avatar
    Duncan McCreery

    Tammy and Michelle, first I'm sorry about the recent performance issues we've run into and I can assure you we are working hard to fix them and prevent them in the future.  To give you a little more information, the issues from 8/29 when this thread started were caused by a mass of non-human traffic at our data center.  On that day, we resolved the issues and took several steps to sure-up our systems against similar issues.  

    This afternoon's issue traces back to one of the main databases.  We're actively making adjustments to configurations which is why you've seen some ups and downs since the problems began.  As we have more information, we'll post updates to this thread.  Additionally, you can visit our status page on http://status.memberclicks.com to see the which parts of the product are affected at any given time.  

    If you have any specific questions or issues related to these problems, please let us know by emailing help@memberclicks.com.

    Thank you for your patience and please keep an eye out for additional updates.

Article is closed for comments.