Scheduled Maintenance - 8/26/2012 12:00AM - 6:00AM ET - Updated

Follow

Comments

9 comments

  • Avatar
    Duncan McCreery

    Update: Sites were back up and running at 6 a.m. ET this morning.  However, the team is still working on updates to the messaging area of the system.  While this work is underway, some messages may be unavailable in the message report and new messages won't be able to be sent from the system.  

    Thank you for your patience as we work to complete this maintenance.

  • Avatar
    Duncan McCreery

    Update: The team continues to work on the updates to the messaging system.  We currently expect the project to complete within the next few hours and we'll continue to post updates as more exact information is available.  

    Our apologies for the disruption and we appreciate your understanding.

  • Avatar
    Duncan McCreery

    Update: The team has made a lot of progress on the message center updates and we expect everything to be restored by this evening.  

    Thank you again for your patience and keep an eye out for more updates.

  • Avatar
    Joyce Schlegel

    It is 8:40 pm on 8/26.  We are extremely disappointed that we cannot send an email to our database Now to be delivered at 8 am tomorrow morning.

    a/c 14739

    joyce

  • Avatar
    Duncan McCreery

    Update:  The team is still working on completing the maintenance.  At this point, we are waiting on a few processes to finish before the project can be done. During this time, the messaging and contact centers are unavailable.  All other features of the system are running as normal.

  • Avatar
    Reeve McNamara

    Any chance the contact center will be up before 8 AM tomorrow?

  • Avatar
    Duncan McCreery

    Hi Everyone,

    Thanks for your patience on this.  We're still waiting on these processes to finish running.  As you know, we mis-estimated how long this was going to take.  Unfortunately, I don't have an exact timeframe I can give you, but we still expect it to finish over the course of the night (ET).  As soon as more solid information is available, we'll post here.  

    We're very sorry for the inconveniences this has caused and we appreciate you bearing with us.  Everything will be back to normal ASAP.

  • Avatar
    Duncan McCreery

    Update: The maintenance on the messaging system is finished.  Both the contact center and the messaging report are back to normal.

    Thanks again for your patience and understanding!

  • Avatar
    Duncan McCreery

    Hi Lora,

    Looking at the date stamp, I think you received the notification email at a delay.  The issues were fixed around 3:30 a.m. this morning, 8/27.  Sorry for any confusion and please feel free to check the posts online for an accurate timeline.

Please sign in to leave a comment.