Clicker Nation,
Over the next few weeks, we will be making changes to the Ideas forum in the Help Center to improve organization and usability. Before making the changes, we thought it would be helpful to give some background information and let you know what to expect.
Back in 2009, we launched the ideas forum to provide a better way for you to tell us how to improve our products and services. Since the launch of the forum, we have received almost 900 suggestions and implemented many of them. Due to the success of the forum and the volume of suggestions, we feel it's time to tidy things up.
We want to make the forum easier to navigate so implemented and upcoming features can be found quickly. After reviewing the contents of the forum as a whole, we found that there are many older suggestions posted that haven't received votes or comments, or that aren't applicable to the current MemberClicks system. To better organize and prioritize the most popular and current suggestions, we will be discarding ideas that haven't received tractions as well as those that aren't applicable to today's MemberClicks. If you feel strongly about a suggestion that hasn't received a vote or comment, please leave a comment indicating so in that thread soon. Please note, we will not be removing any suggestions that were posted within the past six months.
We are excited about this early spring cleaning because, moving forward, it will allow us to better maintain the forum so you have a clearer understanding of what features and improvements are upcoming, and which have been implemented.
Your contributions to MemberClicks' evolution have been invaluable and we want to make sure this process is as efficient as possible.
As always, thank you for partnering with MemberClicks and for your continued feedback. Your ideas inspire us to make MemberClicks as good as it can be.
Comments
4 comments
Hi Duncan,
While I totally agree with cleaning up the requests, I disagree with your methodology of discarding ideas that haven't received any votes. I do not have time to look at every one of these ideas to see if I would like to vote for it, especially since it is a flat structure. I expect that many if not most members have not had the time to look through the posts to see if it may be pertinent and desirable for them. If they were categorized, it would be easier to understand and browse. That may be the direction you are going to and I think that is great. I also understand discarding any not applicable to the new system. Would it be possible to categorize the remaining ideas and prioritize by votes/traction? Maybe you could implement an aging system that could remove ideas if they do not gain additional traction.
Just some thoughts to consider so we don't just lose ideas.
Thanks.
Hi Bob,
Thanks for the quick reply. Our thinking behind removing posts older than six months that haven't seen traction is to simply reduce the volume of ideas on the board. Like you, I'm hesitant to discard ideas, so we will be using our discretion and comparing views to votes before discarding. If an idea hasn't had any views, then it naturally wouldn't have any votes and won't be removed. Those that have had dozens of views and no votes will be removed, so long as they have been on the forum for at least six months.
Regarding categorization, we have some limitations with the software we use, but suggestions are always appreciated. Feel free to email me directly with any other input as we revamp this area.
Duncan, I know I inquired about this back when I was a MemberClicks newbie last year, but I think it would help if you could have the Ideas forum sort by default to most recent comments, rather than most votes. You said that this wasn't something you could do in the Zendesk software you use, but that it was something Zendesk was working on. If it can be done now, I'd encourage sorting by most recent -- I think it will encourage more responses and participation. If it still can't be done, perhaps this is something you can push Zendesk on.
Eric, we still don't have the ability to change the default in the Ideas forum, but I avidly read their weekly updates for this and other enhancements of interest. I haven't heard any updates on this from them, but I'll inquire again. For the time being, you may want to bookmark https://help.memberclicks.com/forums/195512-memberclicks-ideas-feature-requests#recent which will bring you directly to the most recent suggestions. You can also subscribe to the forum to receive additions by email.
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