Contact Center Errors



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    Duncan McCreery

    This problem was traced back to a permission setting on one of the servers and most frequently affected messages sent with attachments.  We have put a fix in place to update the permissions and we're continuing to keep a close eye on the issue to ensure it has been resolved.  

    As you know, we have had a few problems with the Contact Center in the past few weeks.  The Contact Center is a critical feature of the application and vital to your operations.  We are deeply sorry for the disruption these problems have caused and we are fully focused on the quality and stability of the Contact Center.  As always, thank you for choosing MemberClicks and we are honored to serve you.

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