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24 comments

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    Alexandra DeFelice

    As the ASA, is there a way for me to see who subscribes to each forum. That would be helpful.

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    Gregory Foreman

    Alexandra - At this time there is not a way for you to view who is subscribed to each forum.  

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    Lisa Strand

    Can a moderator get notifications when someone posts to a forum? Otherwise, i have to schedule a look at the pending posts, and I'm not always reliable!

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    Kinsey Mahan

    Hi Lisa,

    This is a setting on our end that looks to have been turned on for your organization at this point. I apologize for the delayed response - if you still aren't receiving those notifications are are listed as the forum's moderator, please send an e-mail to our Help Team at help@memberclicks.com so that we can dig into things further.

    Best,

    Kinsey

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    Alexandra DeFelice

    Recently i noticed a new feature that let me as moderator know who wrote each question. As of yesterday it seems to have disappeared. And not only do i NOT get their name, i dont even get to see the message.

    See screen shot:

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    Tina Higgins

    Just beginning with the Community Forum feature here on MemberClicks.  What are your thoughts on making 1 or 2 forums at a time or should I just put in all.  Not sure how it will all play out??

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    Kinsey Mahan

    Tina - It's completely up to you, and I think it really depends on how you feel your members will be more likely to participate. Just in case you haven't seen it, we do have a resources page available here with pre-written marketing material you can make available to your members. Questions like this are perfect for our user community, MC Nation, where MemberClicks clients can interact with one another and interface about questions like this one. Feel free to sign up and explore our user community at www.memberclicksnation.com.

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    Leah Bregman

    I am slightly confused if I am able to actually moderate who joins the group, or have a set list of invitees? Or do I just wait for anyone to try and join and only let certain people in. Is that even possible? I seem quite turned around on this item. 

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    Kinsey Mahan

    Leah - Instead of thinking of the Community Forum as a group, think of it as an area where members from different groups can read, reply, and post on a given topic. Permission to read, reply, and post is broken down by group, so you could make it so that all member groups could read, reply, and post, while the public could only read posts made by members. If you have additional questions about the forum, they might be easier to talk through over the phone - feel free to give our Help Team a ring at 404-879-2800.

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    Gail McMahon

    Kinsey, is there any written material anywhere to easily provide to members about the basics of using the Community Forum? A PDF or anything?  The link you reference in the above answer is broken. Thanks!

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    Kinsey Mahan

    Gail - I'm glad you asked! We have lots of resources that I think you'll find helpful available at www.memberclicks.com/resources. Scroll a little ways down the page, where you'll find white labeled marketing materials that you can either download as a PDF, or use the HTML code to create an Article with. I hope that helps!

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    Janee Connor

    Is it possible to move posts from one topic to another in the forum? It seems to me I've done this before, but can't seem to find it now. We have a new topic for 2013 conference rooms/ride sharing, and it has posts from last year's conference in it - not sure how they got there, but I'd like to move them out into a 2012 conference topic if I can.

     

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    Kinsey Mahan

    Janee - I went ahead and created a help ticket on your behalf which I've passed along to our Engineering Team. I know that the ability exists to move entire forums, but I'm digging in further to find out if posts within forums can be moved too. Expect to hear back soon!

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    Shelly Lott

    Is there a way to search forums?

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    Kinsey Mahan

    Shelly - Forums are searchable via the Site Search, which would typically need to be added to your template by our Design Team. The Site Search will also search articles on your site, as well as files that you choose to Index in the Media Manager (the index option displays only after the Site Search has been installed). It looks like you already have a Site Search included in the header of your site, so you should be all set!

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    Janee Connor

    How and when does a member's photo show up on a forum post? We have a new member who pointed out to us that her photo isn't showing up there. I know she had a bit of difficulty uploading her photo into her profile, but it's there now. Do we need to do anything else, or will it show up eventually?

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    Kinsey Mahan

    Janee - The member's photo should display in the member directory and the community forum in the same way. If you're seeing something else (ex. a member's photo appears correctly in the directory, but doesn't appear in the forum), please submit a ticket to help@memberclicks.com so that we can take a look!

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    Sue Bradley

    How do I delete an outdated topic?

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    Kinsey Mahan

    Hi Sue - You can delete a forum topic by accessing the forum as an ASA > clicking into the topic > clicking the Delete button button at the very bottom of the post. I've attached a screenshot that should help. If you don't see the delete option, please send an email to help@memberclicks.com and we'll be happy to assist!

    Screen_Shot_2014-06-17_at_10.51.16_AM.png

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    Carrie Tate

    I'd like to be able to promote the community forum to our members and increase usage. In order to do that and effectively assess how our marketing efforts are working, it would be helpful to be able to see which members have subscribed to which forums. Is there a way to do this yet, and if not, is that in the works?

    Also, when a member posts a new topic, how can I know who from our membership will receive a notification about it? None of our members have responded to the few posts that have been submitted to the forum, and they are usually more collaborative and responsive to fellow members' questions or information requests, so I'm wondering if nobody is actually receiving notice of these posts.

    Please advise.

    Thanks,
    Carrie

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    Chris Byess

    Hi Carrie,

    As my response may prove a bit lengthy, I am going to create a ticket for you to address your questions. You should be receiving an email from me soon, and we can discuss it then!

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    Robert Smariga

    I have the same questions that Carrie asked back in late January.

    Rob

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    Chris Byess

    Hi Robert,

    Sure, I'll be happy to post a response here.

    Currently, there is no built-in function to generate a list of those who have subscribed to a forum. As for whether on not that will be available within the new product, if you sign up at www.memberclicks.com/new, you will receive updates on the new product and what features it will contain.

    As for your members receiving notifications, if you navigate the message report, there will be a copy of the notification message that was sent out, along with the list of individuals who were sent the notification. All you need do is check this list to see who and how many of your members are set to receive notifications.

    Also, while  it is possible to auto-subscribe your members to receive notifications of new topics for a particular forum, the member can enter their contact preferences tab within their profile and choose whether or not to be notified, so your expected numbers may vary slightly based upon how many members turn their notifications off.

    If you have further questions on this, just let the help team know at help@memberclicks.com, and we'll be happy to assist!

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    Nancy Garcia (Edited )

    We have a volunteer who was concerned forums did not offer all the "modern" features. He has just asked why we do not archive past discussion topics. It is my understanding they are available for viewing through being stored on the forum but are not retired to an archive. Is it true this is the only option? I can tell members are looking back and no one else has had an issue with this display. Thanks, Nancy

    P.S. I see from the last post in the following link that today, Zen Desk just added a forum archiving feature -- does Zen Desk provide the forum software used by MC members in the product for their sites? https://support.zendesk.com/hc/en-us/community/posts/203173203-Ability-to-Archive-Articles-

     

     

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