Community Forum Setup

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34 comments

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    Katherine Williams

    Is there any way we can allow for ASA accounts to be found when searching for moderators? As far as I can tell, because ASA accounts have no First and Last name fields, the search can't find them.

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    Duncan McCreery

    Hi Katherine,

    ASA profiles won't appear in the moderator search because they have moderation rights by default.  

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    Gene McCullough

    Before the upgrade I had a block of text above the forum categories part of that being to advise members to log in before using the forums. That text didn't carry over and I can't locate the entry point to recreate that text. The new system is great. A LOT to learn!

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    Tia White

    We're still new to MemberClicks, so I apologize for my ignorance. I've set up the forum. Now how does the public access the forum from the website? I can only see it from the administrative section. 

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    Duncan McCreery

    Hi Tia,

    No problem at all!  

    Once you've set up the forum and assigned permissions, you can add it to the front end of the site by creating a new menu item.  There are detailed instructions on how to create a new menu item in this article.  In this case, you'll want to create the menu item to display the Forum List.  

    Let us know if you need any additional help!

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    Tia White

    Thank you, Duncan! We're up and running!

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    Duncan McCreery

    Fantastic!  The site looks great too!

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    Lennie Burke

    I've created a Forum and I'd like to link to it from within an Article (rather than from a Menu.) I don't see how to add that site link.

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    Gregory Foreman

    Hi Lennie - You can link to the forum list using site links, but not a specific/single forum.  In site links it's under "system page".

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    Alexandra DeFelice

    i have created all my forums and i see how to susbsribe to topics but i want my users to be notified every time a new post is put on that forum. i dont see how to do that. please advise!

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    Gregory Foreman

    Alexandra - Within each forum are topics, and within each topic are posts/replies.  If a user views a topic and/or posts on it, they have the option of subscribing.  Once subscribed they will receive an automatic notification of new posts.  There isn't currently an option of subscribing to an entire forum (to receive notifications of new topics).

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    Alexandra DeFelice

    I saw that there wasnt. I think that would be most helpful. Where can i put in a request for that? It makes sense that someone would say i want to know everytime there's a new post vs. having to come to our site and search for new posts each day and then subcribe to those...

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    Cindy Adair

    I seem to be unable to add nw Topics to my existing Forums... any suggestions? It used to say "New Topic" on the upper right of the Forum but it's no longer there...

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    Noah Xu

    What does the "Publish" and "Unpublish" options do in a forum?

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    Janine Resau

    I have been moderator for a long time now and before you updated the system I used to get emails saying someone posted and I needed to approve the post.  Now I get nothing and do not want to go out and check everyday as posts are not being made in that particular forum every day.  Why am I not getting an email asking me to approve?

     

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    Scott Betz

    I can't seem to get the forum going. I'm new here too. Any suggestions? FATE

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    Michele Hood

    I am not receiving any notifications when someone tries to post something in our forums however I am and ASA and I have set up a dummy profile that goes to my personal email with moderator permissions and set up an Admin as moderators...still nothing. Persons have contacted me saying they tried to post, but their posts are not showing up and I am not able to find where I go to "moderate" the posts. Help!

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    Kinsey Mahan

    @Alexandra - Good news! Since your comment, the ability to subscribe all new members to forum posts has been updated. The article above has been updated to reflect the change, but if you'd like, our Help Team would also be glad to walk you through it.

    @Cindy - Sorry for the delayed response. I took a look and saw that new topics have been added since your e-mail, but please let us know if you're still having problems.

    @April - The Publish and Unpublish options control whether a forum is visible on the front-end, or member side of your website. So, if one forum is set to unpublished and the other is set to published, only the published one will show up to site visitors.

    @Janine and Michele - I very much apologize for the delayed response. This is a configuration setting on our end that I have updated for both of your organizations so that moderators and admins should receive notifications for forums to be moderated.

    @Scott - It looks like you have set up the forum and had some activity since your comment. So sorry for the delay in response - if you have questions, please let us know.

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    Janee Connor

    We have not received any notifications of new posts or posts pending on our moderated forum, Opportunities. I have a member who has tried to post something in the past 2 days, and I don't even see her post as pending. Shouldn't the two moderators be receiving an email when there's a post?

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    Alexandra DeFelice

    Janee: I've been the moderator for a year and in the past two months i've been receiving the same problem. I suddenly stopped getting notified. I'm working with MC to figure out why this is happening. It is very frustrating.

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    Debra Warren-Hite

    How do I delete a post in the forum?

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    Duncan McCreery

    Hi Debra, it looks like the published forum on your site didn't have moderation enabled.  I went ahead and changed that setting (under Components > Community Forum > Forums) and now you will see the ability to edit and delete posts when viewing the front-end as either an ASA or moderator.

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    Paula Chase-Hyman

    We'd like staff to be able to moderate forums, but they don't show up in the list. I've given staff a lot of permissions. Does this mean they're automatically able to moderate like an ASA is automatically able to?

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    Gregory Foreman

    Paula - I'm able to see the profiles in the Staff group when adding moderators to forums.  If you're not able to pull them up, please submit a ticket to our Help Team.

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    Amy Serles

    How many characters can you use in a community forum?  Is there a limit that can be set on characters when posting or responding?

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    Kinsey Mahan

    Amy - We recommend staying at or under 4000 characters as a best practice. I hope that helps!

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    Katherine Macey

    Is there a way to change the date stamp settings of the posts to our time zone?

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    Kinsey Mahan

    Katherine - I just changed your site's default time to Pacific. That should resolve the problem! If not, please feel free to let our Help Team know by emailing help@memberclicks.com.

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    Helen Solorzano

    Is there any way to archive old messages on a forum or turn them off? That used to be a feature as I remember. You could put an expiration date on the posts.

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    Karina Mikhli

    Hi,

    First off, would love to be able to automatically archive old posts, as Helen mentioned in the above.

    Second, can users subscribe themselves to an entire forum? I don't want to add all of them automatically, which seems to be what was mentioned above, just to give them the option to subscribe themselves if they want to.

    Thanks.

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