E-List Management

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    Cindy Lindsay

    We have just started to use the E List Management tool.  Is there a way to stop the emails from ending up in everyone's junk box?  We use it for our eNews, which people subscribe to, but we are still losing quite a few to junk mail. 

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    April Miller

    E-List Management is actually in the Components menu, not the Database menu (maybe it changed after the instructions were written).

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    Gregory Foreman

    April, thank you for pointing that out - I've updated this article to reflect the change.

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    Gail McMahon

    PLEASE make a way to easily delete old messages.  Thanks!

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    Gail McMahon

    Yes, I know how to delete old messages. But we need to be able to delete more than one at a time. I will submit another request on the idea form. Thank you.

     

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    Wayne Kruger

    I am the admin for our site now and over the last day I have received about 500 "E-List Rejected" emails telling me about some scam site that has attempted to send and email to the list serv.  Its good these are being blocked but the notifications are annoying and filling up my in box.  is there a way to turn off this notification?

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    Kinsey Mahan

    Hi Wayne - I noticed that a Help Ticket has been created with your question above, so please expect to hear from someone soon.

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    Wayne Kruger

    Is there a way to delete in batch those added to a E-List.  One of our membership chairs accidentally added a large number of people to an e-list and now we need to delete them.  Would be nice to have to do it one at a time.  it was the E-list: FASFAA Region V at 03/24/2014 03:34:37 PM.

    thanks

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    Kinsey Mahan

    Wayne - I went ahead and opened you up a Help Ticket with this request so that we can look into your specific situation. Please expect to hear back soon!

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    Mark Clark

    Hi, I am setting up a new 'listserv' for my association through memberclicks. In the welcome message, I'd like to tell them how to send a message to the list (that one is easy) and how to unsubscribe (that one I don't know). Can you help? 

    Thanks!

     

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    Kinsey Mahan

    Hi Mark - Each email generated via an e-list will have an Unsubscribe link in the footer of the message that users can click on to unsubscribe. You might also find this article helpful, as it covers e-lists from the member perspective.

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    Alyssa Willet

    I'm setting up an e-list for the first time. Are members allowed to set their level of subscription? For example, can they opt to receive a digest of the conversations that happened once a week or daily instead of as the emails come in?

    Also, is there a way to tie membership and renewal dates to the e-list or would I need to manually remove inactive members who have expired profiles from the e-list manually?

    Thanks!

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    Kinsey Mahan

    Hi Alyssa - Members aren't able to set a level of subscription in our e-lists today - either they're subscribed, or they're not. While we don't have a digest available today, it is on our product roadmap for enhancement in the future. You do have the ability to unsubscribe members from e-lists when they become inactive - read more on that in our Expiration Dates article here under the Configuring the Expiration Action section. Hope that helps!

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    Denise Smith

    Is there a limit to how many E-Lists you can have?

    Thanks

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    Kinsey Mahan

    Hi Denise - While there is most likely a technical limit, we haven't had a client bump up against it before, so I'm not sure what it specifically is. If you can let us know in an email to help@memberclicks.com how many e-lists you're thinking of creating, we'll be happy to help make sure you don't run into any issues!

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    Denise Smith

    we have an e-list all ready setup but wanted to know if the name and the name in front of the email address gets updated will that affect the emails that have all ready gone out.  example: External Engagement WG E-List changed to EEC E-List and the email address from ExtEngWG_E-List@nordp.memberclicks.net to EEC_E-List@nordp.memberclicks.net . Just want to make sure it doesn't mess with what has all ready been going on with this E-List.

    Thanks

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    Chris Byess

    Hi Denise,

    Despite the name changes, your E-List messages that have already been sent out shouldn't be adversely affected in any way, so you needn't worry about changing your email names. You should be good to go! 

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    Meg Levin

    How do we change the email address where the elist messages are sent?  We have had a change of personnel.  Thank you!

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    Chris Byess

    Hi Meg,

    Might you be referring to the administrative email set to the E-List, or the actual E-List address itself? You can change both of these by clicking edit next to the E-list in question once inside the E-List Management tab, at which point you will be able to change these under the fields "E-list address' and 'Administrative Email Address.'

    Alternatively, if you are referring to an actual mailbox that is set to receive administrative messages, you can log into your Email Admin tab on on your Admin Home page to access that mailbox. While you will not be able to change the username of that address, (for example, the 'chris' in chris@memberclicks.com cannot be changed) you can create another mailbox for this purpose. To log into your Email Admin tab, simply type your organization's ID followed by the word 'admin' for the username, and then the ID followed by the word 'pass' for the password.

    If you have further questions, just let us know!

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    Stearns Matthews

    Can I set up an e-list that members will be automatically subscribed to if they opt-in via an attribute on their profile? For example, could an attribute be "Opt-in for the e-list?" and if they chose Yes, they'd be subscribed? Or do they have to be manually subscribed by an admin or themselves?

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    Chris Byess

    Hi Stearns,

     

    As I just picked up the ticket you submitted to us, I will write a response to your questions within that ticket. You should be hearing from me soon!

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    Chris Fourcade

    is there a way to have non-moderated e-list members on a moderated e-list?  we have a core group that we would like to be able to send messages to our entire membership, but we don't want all the membership to have that capability.

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    Chris Byess

    Hi Chris,

    If you add your entire database to an E-List, which would be necessary for all of your members to receive the messages from that list, each member will have the ability to send out a message through that E-List. Limiting sending privileges to only a select few individuals on a specific E-List isn't possible at this time. However, with the moderation function enabled and you yourself the moderator, you could ensure that the only messages sent out would be those created by your approved members. These members could also be added as moderators as well.

    If you have any further questions or need further explanation, feel free to send us a message at help@memberclicks.com, where we will be happy to assist! 

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    Carma Goin

    Please provide the option to delete messages without having to monitor the entire group. Not having the opportunity to do this as an Admin is not a good function. I'm sure most of your members do not have the time or staff to monitor all elist conversations. 

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    Helen Solorzano

    Is there any limit on the size of attachments sent to an E-List?

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    Chris Byess

    Hi Helen,

    There isn't a set limit on the attachment itself, but there is a limit on the overall size of an E-List message itself, attachments included. This limit is 5 MB. So long as your message in total is below this limit, you shouldn't have any issues when sending your messages out!

    Hi Carma,

    In order for our team to best see your suggestion, I would suggest that you place your request on the feature request page, as we have employees that specifically comb that page to see what design changes our members are interested in. I'll place a link to that page below!

    https://help.memberclicks.com/forums/195512-MemberClicks-Ideas-Feature-Requests

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    Curt Fischer

    We had done some test emails when setting up the e-list. Now we are ready to go live, but I cannot delete the test emails. I can tag each message, but the only options are "Cancel" and "Approve" Neither of those delete the message.

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    George Thomas, VI

    I am trying to delete a message from an e-list. I followed the instructions above, but when I go into the message, I do not have a Delete button, only cancel and approve. I've tried tagging and canceling, but the message does not disappear. What am I missing? 

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    Chris Byess

    Hi George,

    We actually have a member of the help team writing up a ticket for you in regards to your question right now! They should be sending you an Email shortly, so look for it in your inbox soon.

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    Chris Byess

    Hi Curt,

    As with George, we have someone writing up a ticket for you right now. You should receive a response imminently! 

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