What is it?
You can save a previously sent message as an e-mail template for future use. This way, instead of creating and styling a contact center message from scratch, you can use the templated version to save time.
Saving a previously sent message as an e-mail template
To save a previously sent message as an e-mail template, you first need to find the message you would like to save in the Contact Center Report. Navigate to Reports > Message Report, where you can find every message sent through the Contact Center sorted by date.
Once you have found the message you would like to save, click on the eyeball icon next to the message's subject line.
This will bring you to the Message Details page.
Saving a Message
To save a previously sent message, from the Message Details page, click the link that says, "Click here to view the message," which will allow you to see the message body.
You can save this message for future use by clicking the "Save this message" button when viewing the message body.
Once you have clicked the "Save this message" button, you are able to name the saved message and set the group sharing properties.
When you are finished, click the Save button. This message will now appear in the saved messages drop down box in the Contact Center.
Saved Messages can also be accessed directly from the Admin Home which allows you to work on a draft of an email without running a search. Adding the Saved Messages icon to your admin home will save you a few clicks and a lot of time. To add the Saved Messages icon to your admin home, follow the steps listed in this article.