Sending a Newsletter or Contact Center Message

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    Susan Burke

    But how do you save a message????????????????????????????  I just sent a blank page to 3000 people.  That makes me look smart!  There are a few steps unexplained and, although I previewed the message, I never found a place to SAVE, just SEND.

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    Brenda Adams-Weyant

    The "save the message" link is on the second page (after you create your content and continue). If you used the text editor, your text will flow off the right side of the screen.  Go into that block, click on a sentence and use your right arrow key to move all the way to the right side of the screen.  Then scroll up and you'll see the "save the message" link. 

    I would much prefer to see this link on the first page, in case you have to leave the editor before you have finished composing the message.  It would also be handy if you could send the message to yourself first to make sure it's formatted right.

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    Kinsey Mahan

    So sorry for the late responses!

    @Susan - I have updated the article with details on saving a message.

    @Brenda - Thanks for your feedback. I'll make sure to pass it along so that when the contact center is updated, both items will be taken into consideration (I agree, both would be very helpful).

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    Janine Resau

    I have users that are showing up with this option on my list and don't know how to change them back.  How to they get on this list and how do I get them off the list.

    229 Message Not Sent - User Does Not Receive Mass Email

    I have a user asking why she is not receiving these emails and I explained that she is on this list but can not figure out how to change her options for this.

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    Brenda Adams-Weyant

    This cryptic message - "Message Not Sent - User Does Not Receive Mass Email" - actually means that they have hit the unsubscribe button on one of your emails. I've had this issue before and figured out how to deal with it.  I found that users with more than one email and a Contact preference as "No preference" (look at the Edit Contact Preferences when you are in their profile) will get your contact center email to both of these addresses. Many times they have all their emails coming into one inbox, so it looks like they are getting a duplicate.  They unsubscribe from one of those emails, which actually unsubscribes them from all your contact center messages.  As an admin you can see (and edit) if they they have not specified which email they want to receive email at. If you want to re-subscribe them, you need to log in as them and change the setting in their profile.  When this happened to me, I contacted everyone with more than one email and asked if they wanted to continue to receive emails at both addresses or one of them.  Then I updated their contact preferences.

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    Kinsey Mahan

    Hi Janine - User Does Not Receive Mass Email reflects a user who has opted out of mass messages (messages sent to more than 1 person) using the "Unsubscribe" button in the footer of an email. The CAN SPAM Act requires that unsubscribe link, and we understand that sometimes, users may click on it inadvertently or without realizing the consequences. For that reason, members have the ability to re-subscribe to mass messages by logging in > viewing their member profile > choosing Contact Preferences (Screenshot attached) and selecting "I want to receive emails sent to multiple recipients" and Saving. I hope that helps!




    Screen Shot 2013-04-15 at 10.25.44 AM.png
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    Kinsey Mahan

    Brenda - You're exactly right. Thanks for your response!

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    Janine Resau

    Thanks all I finally sent user email in response and told her how to fix.  They always say they didn't do anything but the options suddenly get changed and I try my best to help them.  You all have been very helpful!

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    Kelly Evans

    Is there a way to send the message so there is no respond to email address? We would like to NOT receive all of the out of office bounce backs?

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    Kinsey Mahan

    Kelly - The only way I can think of to do that is to use a fake email address, like noreply@example.org, as the reply address. Keep in mind that will prevent you from receiving real replies, too, but it would solve the other dilemma.

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    Melinda Reynolds

    We want to revise an automated acknowledgement receipt for membership renewal, event registrations,etc. coming from the Contact Center.  Where is that done?  We know where the notifications are, but cannot find acknowledgments.

     

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    Kinsey Mahan

    Hi Melinda - You can configure the confirmation page and email on a form to display/send to users once their form has been submitted. On each form in edit mode, you'll see the button for Confirmation Settings near the top of the page. There you can configure the page and email separately.

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    Tracy Sarris

    I recently sent a mass e-newsletter to our members and I notice that there did not seem to be an option for adding a 'view in web format' link for the readers.

    I use Outlook and I know that it often messes up the layout of e-newsletters so I typically will open them in a web view in my browser. Does MemberClicks have this feature to include in our e-newsletters?

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    Kinsey Mahan

    Hi Tracy - While we don't have an automatically generated option to view your newsletters on the web, you can create your newsletter as an article, then insert a Site Link to that article from the contact center message. Here's a video that walks you though some of those pieces that should help!

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    Robert Smariga

    Can I change the email address that shows as the sender for different contact center messages?

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    Kinsey Mahan

    Hi Robert - You aren't able to change the sender's address (that's system generated, meaning it will look the same each time), but you can control the reply address on each message. Your reply address will pre-populate based on the name and email address in the profile you use to log in, but can be manually overwritten if need be. I hope that helps!

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    MARK NELSON JR

    when I send email messages through the contact center, how can I change the footer info. It has PO Box 365 then next to it it says PO Box 356...really needed to send messages out today

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    Chris Byess

    Hi Mark,

    Hi Mark,

    Thanks for the question! I saw that this issue was addressed in a ticket through help@memberclicks.com. if you have more questions regarding this issue, just shoot us another email or give us a call.

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    Emma Goodgion

    Why does the layout in my email differ from that which I create in the contact center?? Most annoying.

    Attached (screen1) is what the email looks like when I create it in the contact center, (screen2) is what was emailed. The text and images seem to bounce around. Not really a professional look I was after.

    I set the alignment correctly etc etc. 




    screen1.JPG
    screen2.JPG
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    Chris Byess

    Hi Emma,

    Rather that explore this through the forum, I am going to open up a ticket for you so that we'll be able to discuss your issue further through email. You should receive a message from me soon!

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    Ryan Gold

    Is it possible to not use the @memberclicks email address when sending messages from the contact center? I know I can change the reply address, but I'd like emails to be viewed by members as coming from our association, rather than from MemberClicks. Is that possible?

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