Using the Message Report

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    Duncan McCreery

    You can now export or print message recipient/bounce lists.  To do so, click one of the recipient detail lists found in the message details:

    Screen_shot_2011-01-06_at_10.22.16_AM.png

    In the Message Recipient Report menu, click to view the tagged recipients in search results:

    Screen_shot_2011-01-06_at_10.24.55_AM.png

    The message recipients will open in the standard search results template where you are able to Contact/Print/Export.

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    Amanda Starling

    How can I change the sending time of an e-mail I already saved to send at another time?

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    Gregory Foreman

    Hi Amanda - You would actually have to go to the Contact Center Reports page and cancel the existing message first, then resend it at the new time.  Right now there is not an option to edit an existing scheduled message.

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    Jani Hansen

    Click-thrus always say ")" on my emails.  there used to be a way to insert a trackable link and this appears to be gone.  How do I see clickthrus to a PDF that is linked in an email?

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    Che Green

    The system is broken. It just confirmed sending a message to all of our contacts, but now the message does not show up in the Message Report. Continually frustrated with the Memberclicks system and we're now testing Wild Apricot.

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    Duncan McCreery

    Che, I've got a ticket opened up for you so we can investigate the problem.  With the overhaul to the message repot last week, we're still cleaning up a few outstanding issues.

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    Che Green

    Thank you, Duncan. One thing I appreciate is how responsive the Memberclicks support staff is (especially you). To be clear, I am assuming the message should appear in the Message Report page immediately.

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    Duncan McCreery

    No problem, Che.  I'm sorry you've had so many troubles.  Yes, contact center messages should appear immediately.  Elists that require approval, however, don't appear until they are approved by the moderator.

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    Kathy Baker

    When I check the statistics on messages I've sent, I usually see several have not been delivered because "user does not accept mass email."  At least one of these was a member, who I know wants to receive our messages.  He asked me to tell him what to do to fix it.  Is this a setting on his profile that I can change -- or is it something that must be changed on the receiver's end?

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    Gregory Foreman

    Kathy - That's a change the member would have to make in their profile.  They can login, access their profile, click "contact preferences" under the "my profile" tab, then change the setting and save.

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    Brenna Whiteside

    Hi, I am listed as one of the administrators.  However, my email has been bouncing??  Therefore, I am not receiving the copy after it has been sent out.  Can you help me with this?

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    Kinsey Mahan

    Brenna - I went ahead and opened you up a Help Ticket. We do regularly go through the forums and answer questions, but you'll always receive the best support by emailing help@memberclicks.com or calling 404-879-2800.

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    Fara Taylor

    We have several administrative groups.  Is it possible to set "permission" so you only see emails sent from your administrative group instead of all emails sent.

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    Kinsey Mahan

    Hi Fara - Right now, the message report is set up to display all messages sent through the contact center, including notification emails. Ultimately different types of filters may be built in based on client needs, so I would definitely suggest leaving your specific feedback here in our Ideas Forum.

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    Jill Gaddis

    I sent out an automated membership expiration reminder. Each reminder created an individual message report rather than a consolidated report. This makes it difficult to wade through to find unopened and bounced emails. Is there a way to view the results for the same messages sent on the same day?

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    Kinsey Mahan

    Jill - There isn't a way to track those statistics with auto renewal messages since they are sent out as individual messages instead of in a batch. This is done to avoid issues with users who have chosen to Unsubscribe from Mass email (email sent to more than one person), so in that regard, it helps. It does make it more difficult to report on, though, but the only way I can think of to get around it would be to send out the email in mass using the data merge tool. If you have everyone set to expire on the same date, that's not too bad - but with rolling renewals, it would be very time consuming. I'm sorry I'm not able to offer a better solution, but I hope this explanation helps.

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    Kinsey Mahan

    Hi Eboney - I've created a Help Ticket on your behalf, and you can call 404-879-2800 to speak with a member of our Help Team. We do our best to respond to articles in the Knowledge Base quickly, but in the future, you can send urgent requests like this one to help@memberclicks.com.

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    Laura Burns

    I very much wish for the ability to export the complete report as as .csv as well as pdf.  Being able to work with the message reports in a spreadsheet would improve their usefulness enormously.  Any chance of that?  Using the "view recipients in search results" is not as helpful because when you go to search results, you lose the information from the message report.

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    Kinsey Mahan

    Laura - Thanks for your feedback! I took a look and found that there is an idea in the Ideas Forum for the ability to export the Message Statistics as a CSV - click here to view it. Our product enhancements are all based on direct feedback like yours, so please feel free to "Like" the idea and/or add your comments as to specific needs you have.

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    Laura Burns

    Hi, Kinsey.  There certainly is an idea in the ideas forum about this - posted two and a half years ago.  I can see there hasn't been an outpouring of demand for this, but I wonder how hard it actually would be to add a button to export in csv format the information that you've already assembled for the pdf.  The work-around posted in the ideas forum requires you to export each subset of data that's in the pdf file manually.  That's not helpful, either.

    Any chance this might be addressed?  After you get past your slowdown crisis?

    Thanks.

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    Ginger Phillips

    In the message report, I noticed that all of my messages marked "Send Fail" and "Message Not Sent - user does not receive mass email" are from inactive profile email addresses. Does that mean that Memberclicks has  requirement for a profile to be active in order to send a mass email (are they automatically bounced) or, is it simply mean that these inactive profiles have bad email addresses?

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    Chris Byess

    Hi Ginger,

    Being set to inactive will not automatically prevent an individual from receiving mass emails, but it will prevent your members from being included within a regular search. Unless you specify that you want inactive members to appear within a search, they will be excluded.

    In regards to a message not sending due to a user not receiving mass email, that setting can only be changed by a user within their contact preferences, which can only be accessed through a member's profile on the front end of a website. It is possible that all of these users are inactive because they were not receiving the mass emails that were notifying them to renew their profile due to their settings, and thus they expired. Simply becoming inactive, however, should not prevent you from receiving mass email.

    If you have any further questions, you can let our help team know by contacting us at help@memberclicks.com!

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    Eboney Thornton

    Hello,

    I sent an email via the contact center and the message report says it was sent, but I, nor anyone else have received it. What can I do to check the see why it hasn't went through?

    Thanks,

    Eboney, The Center for Community Soluitons

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    Chris Byess

    Hi Eboney,

    Thanks for the question! We addressed your issue in a ticket through help@memberclicks.com. if you have more questions regarding this issue, just shoot us another email or give us a call.

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    Christine Steele

    Hello, Click-throughs total zero on membership messages I have recently sent. There are links in the message to click on. Is there a setting I need to check to record the click-throughs in our messages sent or does this really confirm no one clicked on anything? Thank you.

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    Chris Byess

    Hi Christine,

    For the links that you want to be tracked, you'll want to click on the link in question and then select the 'Track Link' Icon, which is just to the right of the 'Insert/Edit Link' and 'Unlink' icons in the editor. Once a link had been tracked, then it should keep track of how many times it has been clicked. You can ensure that a link has been tracked on the message preview page. All links that have been tracked should have a 'check' icon next to their names beneath the 'Track' column. Do this, and you should be good to go!

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