There are a few ways a password can be reset in the system.
- A profile in your database can reset it using the "Reset Password" link on the login page on the website
- An ASA/admin can send a password reset email directly by pulling up the profile in the database and using the "Reset Password" link under the profile's username
- An ASA/admin can set/reset the password manually from the same area. If they are setting an password for a profile with admin privileges, there is an enhanced admin password security to follow.
- If a member profile uses the password reset link on the front end login page, the password reset email does not get logged in their message history because they are not logged in and therefore, the system can't log it in their message history.
- If an admin sends a password reset email from the profile in the backend, the email does get logged message history because the system knows who it's for. The subject would be "Password Reset Requested".
- At any point a password is reset either by the member profile or admin in the above steps, the member profile receives an email notification and it does get logged in their message history. The subject would be "Password Reset Confirmation". However, there is no way to match whether a member profile reset the password themselves vs the admin doing it for them.
- In any cases of the above, any email that is sent from the system is logged on our internal email server and any of our help team members can look it up to see if the email was delivered or opened. Please email email@example.com for assistance.