[RESOLVED] Product Issue - 3/15/2021 - Email Notifications RESOLVED

RESOLVED - 12:04 PM Pacific

Our engineers have identified and fixed the issue. Our team tested and verified that all emails are working as normal. We're sorry for any inconvenience this caused.

You may need to follow up with registrants and re-send the confirmation emails and/or receipt emails.

Resources:

• Re-send a confirmation email
• Re-send a receipt email
• Re-send emails (VIDEO)

Again, we apologize for an inconvenience this issue caused.

If you have any questions, please don't hesitate to email support@eply.com

Sincerely,

Roger Sum
Help Team Lead
MemberClicks, a Personify company

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10:03 AM Pacific

Dear ePly Customers,

There is a known issue regarding Email Notifications. Our engineers are working on it and we will provide an update as soon as we can. Sorry for any inconvenience this is causing.

Examples cases:

1. Sending from an individual record via "Send Email"

2. Sending a test email in the email notifications area

3. Registrants registering and paying and not getting emails