What is it?
We have 3 customizable newsletter templates available for you to view. Each of those templates can be downloaded here, and you can upload as many as you like to your Contact Center.
Uploading a Newsletter Template to Your Contact Center
First, begin by downloading the newsletter template you want to add to your Contact Center at the bottom of this article. That will open a text file, where you should copy ALL of the HTML code you see. As a shortcut, to make sure you have all text and symbols selected, use Control + A on a PC, or Command + A on a Mac. Next, right click and Copy the code.
In Oasis, navigate the Contact Center. You can do so by clicking on the Community tab > Contact Center.
Once in the Contact Center, click on the HTML icon in the editor.
Right click and Paste all of the HTML code you copied from the downloaded text file, then click Update.
To save the message, put in a Subject line, and click "Save This Message".
You can now edit this message by Loading/Copying your template in Saved Messages.